Capri Knight-Collier
La Grange
Summary
Dynamic professional with a strong background in customer service and teamwork. Skilled in de-escalation techniques and time management, committed to improving customer experiences in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Sales Associate
JD Sports
Louisville, KY
04.2025 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to provide accurate information to customers.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and cash handling.
- Collaborated with team members to achieve daily sales targets and improve store performance.
Server
Malones
Louisville, KY
07.2025 - 06.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation processes.
- Trained new servers on menu offerings and service standards.
Mental Health Technician
The Brook Hospital - Dupont
Louisville, KY
08.2024 - 03.2025
- Assisted in developing and implementing individualized care plans for patients.
- Facilitated group therapy sessions, promoting engagement and communication among participants.
- Monitored patient behaviors and reported changes to healthcare team.
- Administered medications according to prescription, ensuring compliance with safety protocols.
- Conducted regular safety checks, maintaining a secure environment for patients and staff.
Server
Connor's Steak and Seafood
Louisville, KY
04.2023 - 06.2024
- Maintained cleanliness and organization of dining area during shifts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in inventory management, ensuring stock levels met operational needs.
Server
Sway Restaurant
Louisville, KY
05.2022 - 03.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained cleanliness and organization of dining area during shifts.
- Assisted in inventory management, ensuring stock levels met operational needs.
Telecommunications Operator
University of Louisville Hospital
Louisville, KY
01.2019 - 05.2020
- Operated multi-line phone systems to manage incoming and outgoing calls efficiently.
- Coordinated communication between departments, ensuring timely information relay for patient care.
- Monitored and documented emergency codes, responding promptly to hospital alerts and incidents.
- Trained new staff on telecommunications protocols and equipment usage, enhancing team performance.
- Streamlined call routing processes to improve response times and reduce caller wait durations.
Retail Sales Associate
AT&T
Louisville, KY
12.2017 - 12.2018
- Executed daily sales transactions accurately using POS systems and inventory management tools.
- Assisted customers in selecting products and services to meet their communication needs.
- Developed in-depth knowledge of AT&T products to enhance customer service and satisfaction.
- Trained new staff on sales techniques, product knowledge, and customer engagement strategies.
- Led sales initiatives that increased team performance and achieved monthly sales targets consistently.
Patient Care Associate
Norton Hospital
Louisville, KY
04.2017 - 11.2017
- Monitored vital signs, reporting changes to healthcare team for timely interventions.
- Assisted nursing staff with daily patient care tasks and documentation procedures.
- Provided compassionate patient support, ensuring comfort and addressing needs effectively.
- Educated patients on post-discharge care, enhancing recovery and adherence to treatment plans.
Emergency Room Technician
Baptist Health Hospital
Louisville, KY
06.2014 - 03.2016
- Administered emergency medical care, including triage and vital sign monitoring, to stabilize patients.
- Collaborated with nursing staff to ensure efficient patient flow and timely interventions in high-pressure situations.
- Assisted in the preparation and management of medical equipment and supplies for emergency procedures.
- Documented patient information accurately in electronic health records to maintain compliance and improve communication.
Education
Associate of Science - Nursing
Galen College of Nursing
Louisville, KY12.2027
Licesened Esthetician - Esthetics
PJ's College of Cosmetology
Jeffersonville IN06.2022
High School Diploma -
Central High School
Louisville, KY06.2009
Skills
- Customer service
- Problem-solving skills
- De-escalation techniques
- Teamwork and collaboration
- Time management
- Behavior observation
Timeline
Server
Malones
07.2025 - 06.2026
Sales Associate
JD Sports
04.2025 - Current
Mental Health Technician
The Brook Hospital - Dupont
08.2024 - 03.2025
Server
Connor's Steak and Seafood
04.2023 - 06.2024
Server
Sway Restaurant
05.2022 - 03.2023
Telecommunications Operator
University of Louisville Hospital
01.2019 - 05.2020
Retail Sales Associate
AT&T
12.2017 - 12.2018
Patient Care Associate
Norton Hospital
04.2017 - 11.2017
Emergency Room Technician
Baptist Health Hospital
06.2014 - 03.2016
Associate of Science - Nursing
Galen College of Nursing
Licesened Esthetician - Esthetics
PJ's College of Cosmetology
High School Diploma -
Central High School