Caressa Armstrong
Louisville
Summary
- Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher/Customer Service
Spectrum
05.2019 - Current
- I am a Dispatcher, I schedule Appointments
- Assigning jobs to technicians
- Calling customers.
Call Representative
Teleperformance
02.2019 - 05.2019
- Answer phone reset pins nd passwords
Inventory Associate
UPS DISTRIBUTION
10.2018 - 02.2019
- Count all product in tote and verify them
- Send to be packed to the back.
Sale Associate
Speedway LLC
10.2017 - 10.2018
- I was in charge of manging schedules, checking customers out
- Selling candys.
Education
High school -
North bullitt high school
Shepherdsville, KY06.2012
Skills
- Inventory Clerk
- Computer Skills
- Packaging
- Warehouse Experience
- Customer Service
- Typing
- Prioritizing calls
- Customer Relations
- Schedule Management
Certification
ServSafe
Additional Information
I have over 10 years experience in customer service. I love helping people no matter what the issue is.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Dispatcher/Customer Service
Spectrum
05.2019 - Current
Call Representative
Teleperformance
02.2019 - 05.2019
Inventory Associate
UPS DISTRIBUTION
10.2018 - 02.2019
Sale Associate
Speedway LLC
10.2017 - 10.2018
High school -
North bullitt high school
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