Caridad Lopez
Louisville
Summary
In my last two working experiences I have stood out for being helpful and I have practiced customer service for years, this being a job that I am passionate about since I enjoy being cordial and I am proud to be able to help others.
Overview
10
10
years of professional experience
Work History
Retail
Costco
05.2023 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Flight Attendant
Laser Airlines C.A
01.2018 - 11.2018
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Offered personalized assistance to children, elderly and passengers with special needs.
Air Traffic Agent
Laser Airlines
08.2013 - 05.2018
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Obtained client information by answering telephone calls.
- Quoted prices and credit terms to prepare sales contracts.
- Collaborated with team members to resolve issues and identify appropriate issues for escalation.
- Handled and resolved customer complaints through.
Education
High School Diploma -
U.E.S.B Simon Bolivar Fe Y Alegria
Caraballeda, Venezuela.06.2014
Skills
- Customer Service
- Retail Arbitrage
- Store Opening and Closing
- Customer Engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Retail
Costco
05.2023 - Current
Flight Attendant
Laser Airlines C.A
01.2018 - 11.2018
Air Traffic Agent
Laser Airlines
08.2013 - 05.2018
High School Diploma -
U.E.S.B Simon Bolivar Fe Y Alegria
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