Summary
Overview
Work History
Education
Skills
Personal Qualifications
References
Timeline
Generic

Carleta Campbell

West End

Summary

To utilize my knowledge to further the growth and development of the Organization. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Telephone Operator position. Ready to help team achieve company goals.

Overview

21
21
years of professional experience

Work History

Janitor

Wez’s Janitorial Service
- Current
  • Detail Cleaning and sanitizing and organizing houses, and clerk duties summiting work permit and invoices.

Office Coordinator

Hilton Rose Hall and Spa Resort
08.2021 - 10.2022


  • Assisting with the clerk duties, receiving external and internal calls, handling Guest request and linen and accessories inventory assigning Supervisor and Room Attendant and Housemen work sheet, assisting with the inspection of Rooms.

Telephone Operator Supervisor

Melia Braco Village Resorts & Spa
12.2015 - 03.2020
  • Receiving Internal and External Calls, Responsibility Writing Team Members schedule, Training and Developing Team Members Organized payroll, keep track of Team Members attendance and vacation and sick leave
  • I also utilized my time to learn and assist the Front Desk with arrivals and departures.

PBX Hotel Operator

Terra Nova All Suite Hotel
09.2010 - 06.2014
  • Receive external and internal calls in a timely manner,addressing customer inquires and directing calls to the relevant extension.
  • Assisting with Guest request
  • dispatching maintenance issues

PBX Operator

Ritz Carlton Coconut Grove Miami Florida
11.2007 - 05.2008
  • Receiving External and Internal calls dispatched Maintenance issues, handling wake up calls, responding to bomb treats if there is any
  • Assist the Guest with the direction of the Hotel
  • I was given the opportunity to cross train and learn the position of a Restaurant Hostess Duties welcome the Guest using their names seat them have a brief conversation with them asking how their flight was if they just arrived or if they are enjoying their time with us.

Kids Coordinator

Ritz Carlton Resort & Spa Rose Hall Montego Bay Jamaica
11.2003 - 10.2007
  • Register the Children for the camp organize their activities for the day take them for recreation activities such as swimming, golf, movie night and bon fire.

Education

Tutorial College

VOCATIONAL TRAINING DEVELOPMENT INSTITUTE
12.2019

HEART TRUST /NTA
11.2019

Skills

  • Professional Communication
  • Search directories
  • Flexible Schedule
  • Schedule Coordination
  • Clear Communication
  • Call Routing
  • Telephone reception
  • Excellent Phone Demeanor

Personal Qualifications

  • Certificate of Completion (Leadership, Training, Strategies in Managing a Results Oriented Team)
  • Certificate of Competence - Competency Based Education & Training Train the Trainer (Plan a Series of Training Sessions, Deliver Training Sessions and Review Training)

References

Melia Bravo Village Resort &Spa Trelawny, Miss Latoya Pusey (Manager)

Timeline

Office Coordinator

Hilton Rose Hall and Spa Resort
08.2021 - 10.2022

Telephone Operator Supervisor

Melia Braco Village Resorts & Spa
12.2015 - 03.2020

PBX Hotel Operator

Terra Nova All Suite Hotel
09.2010 - 06.2014

PBX Operator

Ritz Carlton Coconut Grove Miami Florida
11.2007 - 05.2008

Kids Coordinator

Ritz Carlton Resort & Spa Rose Hall Montego Bay Jamaica
11.2003 - 10.2007

Janitor

Wez’s Janitorial Service
- Current

Tutorial College

VOCATIONAL TRAINING DEVELOPMENT INSTITUTE

HEART TRUST /NTA

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Carleta Campbell