Carmen Forbes

• Respond to emergencies, distress calls, and incidents with calm, solution-focused decision making.
• Document events, interactions, and observations with accuracy for compliance reports.
• Enforce policies and maintain safety for staff and guests, requiring strong interpersonal and communication skills.
• Monitor and assess behaviors to identify potential risks and determine necessary interventions.

• Assessed customer needs and guided them through major decisions, offering tailored solutions.
• Resolved escalated concerns by mediating issues and ensuring customer satisfaction.
• Built long-term client relationships through trust, accountability, and consistent support.

• Managed confidential employee files, onboarding documents, and HR compliance records.
• Trained new hires and supported employees in understanding company policies.
• Performed drug testing, payroll uploads, and documentation with high accuracy.
• Coordinated employee concerns and relayed them to HR leadership when necessary.

(Earlier work experience available upon request)