Carmen Sewell
Louisville
Summary
Dynamic bartender with a proven track record at Buffalo Wild Wings, known for enhancing customer satisfaction through exceptional service and high-quality cocktails. Strong multitasking abilities and an engaging personality led to reduced wait times and increased sales. A reliable team player dedicated to training staff and fostering loyal clientele.
Overview
4
4
years of professional experience
Work History
Bartender
Buffalo Wild Wings
02.2021 - 04.2025
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
Associate of Arts - Cosmetology
Jefferson Community And Technical College
Louisville, Ky12-2013
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
Timeline
Bartender
Buffalo Wild Wings
02.2021 - 04.2025
Associate of Arts - Cosmetology
Jefferson Community And Technical College
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