CarMen Michelle Dales
Steele
Summary
Dynamic administrative professional with extensive experience at Powerhouse Cycles LLC, excelling in payroll administration and vendor relationship management. Proven ability to enhance office efficiency through effective communication and meticulous records management. Skilled in Microsoft Excel, I thrive in fast-paced environments, ensuring accuracy and compliance while fostering positive client interactions.
Overview
42
42
years of professional experience
Work History
Administrative Assistant
First Christian Church
Pikeville
05.2024 - Current
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Facilitated communication between different departments within the organization.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Managed vendor relationships through prompt communication of payment information.
- Researched and responded to inquiries from vendors regarding invoice status or payment issues.
- Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Maintained accounts payable files and records in an organized manner.
- Assisted with preparing journal entries related to accounts payable transactions.
- Entered data into accounting system to maintain accurate financial records.
- Ensured proper authorization for all purchases made by the organization.
- Developed processes and procedures related to accounts payable operations.
- Reviewed employee expense reports for compliance with company policy guidelines.
- Processed invoices and payments in accordance with company policies and procedures.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Reviewed timecards at month end to ensure accuracy before approving payment.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Solved complex problems related to payroll processing quickly and efficiently.
Administrative Specialist
Virginia Employment Commission
Grundy
04.2021 - 10.2023
- Responded promptly to customer inquiries regarding product features or services offered.
- Performed data entry tasks in an accurate and timely manner.
- Handled confidential documents in a secure manner while ensuring privacy regulations were met.
- Managed multiple calendars for multiple managers simultaneously; scheduled appointments accordingly.
- Assisted clients with developing an appropriate career plan that incorporated their skills and interests.
- Provided guidance regarding benefits such as unemployment insurance or workers' compensation.
- Collaborated with employers to identify current labor market trends and develop job opportunities for clients.
- Monitored client participation in assigned employment programs, ensuring compliance with all applicable regulations and standards.
- Created and maintained accurate records of client progress towards goals in a timely manner.
- Conducted individualized assessments to determine client's eligibility for employment programs.
- Maintained contact with employers regarding hiring needs, labor law requirements, wage information.
- Updated and maintained databases with current information.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
Office Manager
Powerhouse Cycles LLC
Pikeville
12.2019 - 04.2021
- Processed payroll accurately ensuring all employees were paid on time.
- Maintained confidential records relating to personnel matters.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Supervised staff members, organized schedules and delegated tasks.
- Assisted in recruiting, onboarding and training new employees.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Monitored inventory levels and placed orders when needed.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Used judgment and initiative in handling confidential matters and requests.
- Reconciled vendor statements, investigated and resolved discrepancies.
- Managed vendor relationships through prompt communication of payment information.
- Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Maintained accounts payable files and records in an organized manner.
- Assisted with preparing journal entries related to accounts payable transactions.
- Ensured proper authorization for all purchases made by the organization.
- Monitored accounts receivable aging reports to ensure timely payments.
- Processed invoices and payments in accordance with company policies and procedures.
- Verified accuracy of coding on invoices prior to processing payments.
Credit Card Fraud Analyst
Bank of America
Grundy
06.2017 - 08.2019
- Created detailed reports outlining findings from investigations into possible credit card fraud incidents.
- Guided customers on protecting themselves from fraudulent activities associated with their cards.
- I responded quickly to customers' questions about suspicious charges on their accounts.
- Monitored customer accounts for any suspicious activity or unauthorized use of cards.
- Investigated cases of identity theft by verifying documents submitted by customers for account opening and transaction approval purposes.
- Verified all incoming calls related to suspected fraudulent activities before taking action.
- Identified and investigated fraudulent transactions by reviewing credit card applications and transaction histories.
- Participated in training sessions conducted by various industry experts on topics related to the detection of fraudulent activities.
- Reviewed, verified, and identified customer transactions to detect and prevent financial crimes activities.
Office Manager
Kodeman Trucking LLC
Grundy
07.1983 - 09.2014
- Processed payroll accurately ensuring all employees were paid on time.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Maintained confidential records relating to personnel matters.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Assisted in recruiting, onboarding and training new employees.
- Organized company events including holiday parties, team building activities .
- Ensured compliance with applicable laws regarding employment practices.
- Monitored inventory levels and placed orders when needed.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed office budget to handle inventory, postage and vendor services.
- Used judgment and initiative in handling confidential matters and requests.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Arts - Health And Human Services
Ashford University
San Diego, CA02-2026
High School Diploma -
Feds Creek High School
Fedscreek, KY06-1983
Skills
- Data entry
- Customer service
- Microsoft Excel
- Office administration
- Records management
- Payroll administration
- Teamwork
- Advanced MS Office Suite
- Microsoft Word
- Confidential document control
- Account management
- Record keeping
- Effective communication
- QuickBooks
- Bank reconciliations
- Payment authorization
- Vendor relationship management
- Personal bookkeeping
Timeline
Administrative Assistant
First Christian Church
05.2024 - Current
Administrative Specialist
Virginia Employment Commission
04.2021 - 10.2023
Office Manager
Powerhouse Cycles LLC
12.2019 - 04.2021
Credit Card Fraud Analyst
Bank of America
06.2017 - 08.2019
Office Manager
Kodeman Trucking LLC
07.1983 - 09.2014
Bachelor of Arts - Health And Human Services
Ashford University
High School Diploma -
Feds Creek High School
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