Carol Jakobs

Dynamic health information management professional with extensive experience at Mayo Clinic, excelling in EHR implementation and regulatory compliance. Proven track record in project coordination and staff training, leveraging analytical thinking and effective communication to enhance data accessibility and optimize workflows. Recognized for meticulous attention to detail and stakeholder engagement.

• American Health Information Management Association (AHIMA), 2015-Present
• Northeast Florida Health Information Management Association (NEFIMA), 2015-Present
• Florida Health Information Management Association (FHIMA), 2015-Present
• Montana Health Information Management Association (MHIMA), 2023-Present
• Advisory Committee – Saint Johns River State College, 2021-Present

• Registered Health Information Technician (RHIT), 03/20
• CompTIA PMBOK coursework for certification

• HIMS Senior Specialist Special Tasks, Mayo Clinic, Rochester, MN, 10/22-Present, Receive and process requests for ROI in a timely and efficient manner with attention to detail while training other staff in the processes., Bridge between medical and legal requests, where to find the records to be released with attention to Federal, state, and local regulations and laws, while also accounting for Mayo policies and procedures., A recognized key stakeholder and subject matter expert in implementation and subsequent support of the new ROI Epic 2.0 module. Performed rigorous oversight of the different workflows and reported findings to leadership while supporting my colleagues of all levels through the workarounds.
• HIMS Specialist, Mayo Clinic, Rochester, MN, 10/21-10/22, Review records for reindexing into Epic., Review records to transfer into appropriate files within OnBase., Assigned to run and organize projects, including oversight, utilizing knowledge in organization of staffing and analyzing the priorities and timeliness of each project.
• Epic Credentialed Trainer, Baptist Health Care, Jacksonville, FL, 03/22-06/22, Stakeholder and subject matter expert in the implementation and support of Principal Trainers and builders to develop lesson plans for all HIM departments, including Cogito., Reviewed Epic implementation for seamless go-live of EHR transition., Epic Super-User., Worked with builders in other areas, such as clinician awareness, to provide the knowledge needed for go-live of the Epic EHR., Analyzed the overall functionality of Epic for our institution as it pertained to many fields such as HIM, Cupid, and all other modules of Epic. Assisted with implementation in partnered institutions, and many others, with a focus on Coquito, slicer/dicer, and individual departmental needs as it pertained to the transference of a homegrown system to Epic. Performed oversight of different departments as the go-live went into effect by training both non-clinical and clinical staff and reporting back to builders and leaders with concerns and ideas of solutions and/or work arounds.
• Documentation Specialist/Analyst, Baptist Health Care, Jacksonville, FL, 08/15-03/22, Review medical records for accuracy., Analyze documentation for incoming technology with Voice Recognition (VR)., Transcribe dictated documentation to enter into EHR through Dolby Fusion and implementation of Voice Recognition.
• QA/Trainer/Analyst/Documentation Specialist, Breitner Transcription, Boston, MA, 01/14-08/15, Recognized for achieving accuracy and exemplary attention to detail., Worked with COO/VP to champion new programs to the team and create a cohesive environment among members of transcription through training and mentoring current and new employees., Assessed the needs of the clients to form an individual team for each client based on those needs., Worked closely with builders and vendors of a homegrown platform to assess and implement that platform, as requested by the VP of the company.