Caroline Corolla

• Business Associate responsible for assisting the Doctor and Practice Manager in upholding quality care standards and supporting efficient clinic operations. Cross-trained as a Hygiene Assistant and certified in dental X-rays. Responsibilities included training and developing team members, verifying insurance charges, closing patient charges, and maintaining financial communication. Ensured accuracy in referrals, recall programs, and supply usage while maintaining compliance and creating a positive patient experience. Contributed to smooth daily operations by answering phones, coordinating patient flow, and fostering a collaborative team culture.

Developed and maintained key commercial relationships within the disaster restoration and insurance recovery industry, supporting B2B growth and client retention efforts. Collaborated across internal departments, including operations, project management, and estimating teams, to ensure efficient communication, timely service delivery, and positive client outcomes. Assisted with account management, business development initiatives, and coordination between field teams and commercial partners during restoration projects. Supported daily operations in a fast-paced environment focused on customer service, responsiveness, and operational efficiency. Franchise later closed following acquisition by equity investors.

• Responsible for expanding statewide food access program from nonprofit and government agencies to develop network strategies for nutrition sustainability. Supervised social media management and content creation. Promoted from Project Coordinator and managed meal delivery and program remote/monthly visits in CO.

• Assisted Director of Biomedical Engineering with purchasing equipment, coordinating multimillion-dollar equipment contracts, managing payroll, creating vendor communications, and coordinating leadership calendars for fifty engineers.

• Hygien Assistant with experience in supporting dental hygienists and dentists by preparing treatment rooms, sterilizing instruments, assisting with patient care, charting, and performing x-rays. Skilled in managing equipment, coordinating appointments, ensuring infection control, and adhering to safety standards in healthcare environments. Adept at providing patient education ensuring smooth, comfortable patient experience.

• Create and implement marketing and social media campaigns for clients.