CAROLYN BANKS
Grand Cayman
Summary
Personable and dedicated Support Officer III Representative with extensive experience in the Banking and Tourism industry. Quick learner, well-versed in customer service operations. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships.
Overview
13
13
years of professional experience
Work History
Support Officer III
Cayman National Bank Ltd.
07.2021 - Current
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications spreadsheets.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed and maintained relationships with customers to enhance customer satisfaction.
Senior Customer Service Representative
Cayman National Bank Ltd.
10.2017 - 06.2021
- Product knowledge
- Market knowledge
- Analyzing information
- Educated customers about products, pricing and policies to address and resolve issues
- Assisted customers by answering questions, addressing concerns and providing current account information
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
Sales Clerk
Kirk-Free Port Ltd.
12.2010 - 03.2017
- Assessed floor displays to determine which merchandise required restocking
- Prepared products for sales floor by adding tags and readying pallets or restocking
- Updated signage to reflect current prices and help promote target merchandise
- Greeted customers upon entrance and handled all cash and credit transactions
- Helped customer’s complete purchases, including processing payments and bagging items
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Education
ICA Certificate KYC And CDD - Compliance Certification
Alliance Manchester Business School
Manchester, England05.2023
High School Diploma -
John Gray High School
06.2009
Skills
- Operational Support
- Business Processes
- Client Service
- Professionalism
- Time Management
- Multitasking Abilities
- Excellent Communication
- Customer Service Expertise
- Microsoft Experience
Activities
- Swimming
- Traveling
- Volunteering
- Spending time with family
Timeline
Support Officer III
Cayman National Bank Ltd.
07.2021 - Current
Senior Customer Service Representative
Cayman National Bank Ltd.
10.2017 - 06.2021
Sales Clerk
Kirk-Free Port Ltd.
12.2010 - 03.2017
ICA Certificate KYC And CDD - Compliance Certification
Alliance Manchester Business School
High School Diploma -
John Gray High School
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