Carolynn Tipton
Louisville
Summary
Accomplished Patient Registration Representative with a proven track record at Clark Memorial Hospital, excelling in insurance verification and delivering exceptional customer service. Skilled in streamlining registration processes and enhancing patient satisfaction, demonstrated through adept handling of insurance authorizations and empathetic patient interactions. Achieved notable improvements in billing accuracy and operational efficiency.
Overview
29
29
years of professional experience
Work History
Patient Registration Representative
River Ridge Surgical Suites
02.2020 - 12.2024
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Collaborated with clinical staff to ensure seamless coordination between departments during patient transfers or admissions from emergency situations.
- Increased accuracy of billing processes by thoroughly reviewing charges, diagnosis codes, and any required documentation before submission to insurance companies.
- Optimized workflow efficiency by collaborating with healthcare teams to streamline patient registration procedures.
- Facilitated patient education by providing information on hospital policies, procedures, and patient rights.
- Enhanced accuracy of patient records with meticulous data entry and verification tasks.
- Increased patient satisfaction by addressing inquiries and concerns with empathy and professionalism.
- Streamlined insurance verification tasks, minimizing billing discrepancies and patient financial concerns.
Patient Registration Representative
Clark Memorial Hospital
09.1995 - 10.2019
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Built rapport with diverse populations through excellent interpersonal skills, empathy, and active listening abilities during interactions with patients and families.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Assisted with training new hires on best practices for managing various aspects of the registration process including collecting sensitive information, navigating software systems, and maintaining confidentiality.
- Facilitated positive patient experiences by offering compassionate service, anticipating needs, and providing assistance throughout the registration process.
- Streamlined patient registration process by implementing efficient data entry techniques and maintaining organized records.
- Developed comprehensive knowledge of various insurance plans to better assist patients in understanding their coverage options and financial responsibilities.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Strengthened interdepartmental communication by proactively informing relevant staff members about schedule changes, cancellations, or special accommodations needed for patients.
- Participated in departmental meetings to discuss areas of improvement, identify solutions for challenges faced, and contribute to ongoing professional development.
- Supported the hospital''s commitment to outstanding patient care by adhering to all policies and procedures related to registration processes.
- Provided counseling to help patients navigate financial assistance programs for uncovered bills.
- Enhanced patient satisfaction by providing clear communication, answering queries, and addressing concerns in a timely manner.
- Supported hospital revenue goals through diligent collection of co-payments and deductibles from patients at the time of service.
- Collaborated with clinical staff to ensure seamless coordination between departments during patient transfers or admissions from emergency situations.
Education
Diploma - General Studies
North Chicago High School
North Chicago, ILSkills
- Insurance verification
- Payment collection
- Patient confidentiality
- Eligibility determination
- Professionalism and ethics
- Appointment scheduling
- Data entry
- Strong interpersonal skills
- HIPAA compliance
- Time management
- Clerical support
- Computer proficiency
- Adaptable and flexible
- Customer service
- Insurance authorizations
- Referral verification
- Cash handling
Timeline
Patient Registration Representative
River Ridge Surgical Suites
02.2020 - 12.2024
Patient Registration Representative
Clark Memorial Hospital
09.1995 - 10.2019
Diploma - General Studies
North Chicago High School
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