Carrie Kendall

I was responsible for scheduling deliveries for Patient medication nationwide.

• Scheduling deliveries to Patient homes or Doctor Offices
• Inbound & Outbound calls
• Assisting Patients with any questions they may have
• Updating Patient Charts (Medlist, Drug Allergies, Medical Diagnosis)
• Proceseing Pharmacy Claims
• Reprocessing Claims
• Rescheduling Medication Refills
• Troubleshooting Insurance & Copay Card issues
• Transferring Prescriptions
• Training new-hires
• Documenting errors done by peers or other departments
• Handling escalated issues
• Prior Authorization leg-work
• Assistance with obtaining financial assistance
• Working on side projects given to me by my Supervisor

I assisted Members who had Anthem & Amerigroup Insurance Policies and needed assistance with benefits.

• Assisting with benefit coverage questions
• Prior Authorization Inqueries and status
• Insurance renewals & re-enrollment
• Medicaid
• Dual Enrollment (Medicare)
• Insurance incentives

Managed the purchasing for product shipment and scheduling transport for purchase orders that come from well known companies in the building supplies industry.

• Problem solving for order tracking requests and delivery inquiries
• Handled the packaging and shipping of sample products
• Liaison for store communication regarding routine questions or issues

Provided administrative and medical care to incoming patients along with general medical records functions.

• Entered all orders for medications, labs, and patient needs
• Responsible for all admission and discharge medical chart duties
• Oversaw the routine function and duties of floor staff

Utilized the EPIC program to prep, scan, and index PHI for all Norton patients in the Kentuckiana area

• Scanned and indexed all patient records
• Provided direct customer care while following proper HIPPA guidelines