Cassandra Hamrick
Frankfort
Summary
Detail-oriented loan servicing specialist with strong client management and problem-solving skills. Committed to ensuring compliance and accuracy in loan processing while enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Commercial Loan Specialist II
Commonwealth Federal Credit Union
Frankfort KY
04.2026 - Current
- Assisted in processing commercial loan applications, ensuring accuracy and compliance with regulations.
- Compiled closing packages for drafting and presentation accuracy.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Monitored pipelines to track and log status of loans.
- Order title work, appraisals and flood certificates.
- Process loan modifications.
Training Specialist II
Commonwealth Federal Credit Union
Frankfort, KY
09.2024 - 03.2026
- Developed and delivered training programs to enhance employee skills and knowledge.
- Collaborated with subject matter experts to create engaging training materials.
- Facilitated onboarding sessions for new hires, ensuring smooth integration into company culture.
- Conducted needs assessments to identify skill gaps and training requirements.
- Utilized Learning Management Systems to track training progress and employee engagement.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Developed training handbooks, computer tutorials and reference materials.
- Collected data on program effectiveness to develop modifications and improvements to curricula.
- Prepared videos for online and remote instruction.
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
- Documented participation and evaluated learning for each participant.
- Conducted regular needs assessments to ensure alignment of training initiatives with organizational goals and objectives.
- Facilitated virtual, in-person and blended learning sessions.
Training Coordinator
Commonwealth Federal Credit Union
Frankfort, NY
04.2024 - 09.2024
- Managed logistics for training events, including scheduling, materials preparation, and participant communication.
- Evaluated training effectiveness through surveys and feedback, implementing improvements as needed.
- Maintained accurate records of training sessions and participant progress for compliance purposes.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Updated and created FETCH pages.
- Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
Mortgage Servicer I
Commonwealth Federal Credit Union
Frankfort, KY
07.2022 - 04.2024
- Processed mortgage payments and maintained accurate account records.
- Resolved customer inquiries regarding loan status and payment options.
- Reviewed loan documents for compliance with regulations and internal policies.
- Ensured timely processing of insurance claims, coordinating with vendors to expedite repair work on damaged properties.
- Assisted borrowers in understanding the implications of adjustable-rate mortgages, clearly explaining rate adjustments and payment recalculations as needed.
- Managed escrow accounts accurately, conducting periodic reviews and updating tax or insurance information as needed.
- Checked loan documents for accuracy prior to closing.
- Worked with underwriters to fix application problems and resolve issues.
- Explained different types of loans pertaining to client situations.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
Education
No Degree - Communications
Univeristy of Kentucky
Lexington, KYSkills
- Loan servicing
- Client management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Customer service-focused
- Loan file maintenance
- Analytical and critical thinking
Timeline
Commercial Loan Specialist II
Commonwealth Federal Credit Union
04.2026 - Current
Training Specialist II
Commonwealth Federal Credit Union
09.2024 - 03.2026
Training Coordinator
Commonwealth Federal Credit Union
04.2024 - 09.2024
Mortgage Servicer I
Commonwealth Federal Credit Union
07.2022 - 04.2024
No Degree - Communications
Univeristy of Kentucky