Cassandra Hardin
Louisville,KY
Summary
Dynamic customer service professional with a proven track record at Charter Communications, excelling in complaint resolution and customer satisfaction. Skilled in order fulfillment and escalation management, I enhance productivity by swiftly addressing concerns and ensuring accuracy. Committed to delivering exceptional support and fostering positive customer experiences.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Charter Communications, Spectrum
03.2018 - Current
- Manage approximately 50 incoming calls per day from customers.
- Respond to customer requests for products, services, and company information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigate and resolve accounting and service concerns.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Order Entry Representative
PCA Pharmacy
01.2013 - 09.2017
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Verified safety and accuracy of physician orders.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Fern Creek Traditional High School
Louisville, KY06-2010
Skills
- Scheduling
- Account updating
- Complaint resolution
- Order fulfillment
- Escalation management
- Telephone etiquette
- Professional phone voice
- Customer satisfaction
- Call handling
Timeline
Customer Service Representative
Charter Communications, Spectrum
03.2018 - Current
Order Entry Representative
PCA Pharmacy
01.2013 - 09.2017
High School Diploma -
Fern Creek Traditional High School
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