Cassandra Jones
Sturgis
Summary
Dynamic retail professional with proven expertise in customer service and team leadership at Family Dollar. Skilled in optimizing store operations and enhancing shopping experiences through effective problem-solving and POS systems management. Recognized for training staff and maintaining high standards of store organization, contributing to improved customer satisfaction.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Family Dollar
01.2016 - 11.2021
- Assisted with daily store operations, ensuring efficient workflow and customer service excellence.
- Supported inventory management, tracking stock levels and assisting with replenishment tasks.
- Collaborated with team members to maintain a clean and organized store environment.
- Handled customer inquiries and resolved issues to enhance shopping experiences.
- Utilized point-of-sale systems for transactions and customer engagement support.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
Key Holder
Dollar General
06.2015 - 10.2016
- Managed daily store operations, ensuring optimal customer service and efficient workflow.
- Trained and mentored new staff on operational procedures and customer engagement strategies.
- Monitored cash handling procedures, maintaining accuracy in transactions and financial reporting.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
James Madison High School
OnlineSkills
- Problem-solving
- Customer service
- Retail operations
- Store organization
- Team building and leadership
- Store opening and closing
- Staff supervision
- POS systems operations
- Pricing and markdowns
- Display setup
- Vendor management
Timeline
Assistant Store Manager
Family Dollar
01.2016 - 11.2021
Key Holder
Dollar General
06.2015 - 10.2016
James Madison High School
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