Cassidy Eagle
London
Summary
Detail-focused Pharmacy Technician recognized for productivity and efficiency in completing tasks. Skilled in medication dispensing, inventory management, and pharmaceutical calculations. Excel at communication, teamwork, and customer service, ensuring smooth pharmacy operations. Committed to maintaining accuracy and confidentiality in handling prescriptions and patient information.
Overview
2
2
years of professional experience
Work History
Pharmacy Technician
Walmart
London
08.2024 - Current
- Dispensed medications accurately to customers and healthcare providers.
- Assisted pharmacists in preparing and labeling prescriptions.
- Maintained inventory levels of pharmaceuticals and supplies.
- Processed insurance claims for prescription medications efficiently.
- Provided excellent customer service and answered medication inquiries.
- Organized and maintained a clean work area in compliance with safety standards.
- Educated customers on proper medication usage and storage techniques.
- Collaborated with team members to ensure efficient pharmacy operations.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Prepared prescription transfers to other pharmacies.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Provided education materials about medications to patients upon request.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Monitored prescription refill requests and communicated with patients regarding their status.
Cashier
Walmart
London
05.2024 - 08.2024
- Processed customer transactions efficiently at checkout stations.
- Handled cash, credit, and electronic payments accurately.
- Provided friendly customer service during busy shopping hours.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout areas regularly.
Education
North Laurel High School
London, KYSkills
- Time management
- Prescription filling
- Prescription verification
- Drug knowledge
- Pharmaceutical calculations
- Drug safety
- Compliance adherence
- Regulatory compliance
- Pharmacy law compliance
- FDA drug safety guidelines
- Insurance processing
- Billing processes
- Pharmacy software
- Inventory management
- Drug inventory control
- Customer relationship management
- Resolving customer issues
- Effective communication
- Attention to detail
- Team collaboration
- Problem solving
- Time management
- Conflict resolution
- Training and mentoring
- Healthcare regulations
- Pharmacology
- Billing processes
Accomplishments
- Clinical service rewards
- Employee of the month
References
References available upon request.
Timeline
Pharmacy Technician
Walmart
08.2024 - Current
Cashier
Walmart
05.2024 - 08.2024
North Laurel High School