Cassie Hanley
Spottsville
Summary
Dedicated professional with proven skills in effective communication, problem-solving, and customer service. Committed to enhancing customer satisfaction and resolving concerns efficiently.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
R1RCM - Through St. John's Health System
Evansville
02.2025 - Current
- Answered customer inquiries regarding billing and account information.
- Resolved patient concerns through effective communication and problem-solving.
- Assisted in training new staff on customer service procedures and tools.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Registration Receptionist
East Carolina Gastroenterology
Jacksonville
02.2024 - 12.2024
- Managed patient registrations using electronic health record systems.
- Scheduled appointments and coordinated follow-up visits for patients.
- Verified patient insurance information for accuracy and completeness.
- Answered phone calls promptly, addressing inquiries and directing calls as needed.
- Assisted patients with completing necessary forms and documentation.
- Greeted and registered patients, verified insurance information, collected copayments and deductibles.
Host
Firstwatch
Jacksonville
05.2023 - 02.2024
- Managed reservation system and coordinated seating arrangements efficiently.
- Assisted servers by communicating guest needs and special requests promptly.
- Maintained cleanliness of front-of-house areas for a welcoming environment.
- Monitored dining room flow to optimize seating and reduce wait times efficiently.
- Trained new hosts on procedures and customer service standards consistently.
Customer Service Representative
R1RCM - Through St. John's Health System
Evansville
06.2022 - 02.2023
- Resolved patient concerns through effective communication and problem-solving.
- Assisted in training new staff on customer service procedures and tools.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Kitchen Staff Member
Caseys Genral Store
Henderson
06.2021 - 05.2022
- Prepared and assembled food items according to restaurant standards.
- Maintained cleanliness and organization of kitchen and storage areas.
- Assisted in inventory management and restocking supplies as needed.
- Operated kitchen equipment safely and efficiently during food preparation.
- Followed food safety regulations and maintained proper hygiene practices.
- Trained new kitchen staff on procedures and best practices in the kitchen.
Tanning Consultant
Glo Tanning
Henderson
07.2021 - 11.2021
- Assisted clients in selecting tanning products that meet their individual needs.
- Educated customers on safe tanning practices and proper equipment usage.
- Maintained cleanliness and organization of tanning rooms and equipment.
- Operated tanning beds and maintained inventory of supplies and products.
- Handled cash transactions accurately during client checkouts and service payments.
- Promoted special offers and loyalty programs to encourage repeat business.
Education
Central Academy
Henderson, KY05-2021
Skills
- Customer service
- Problem solving
- Effective communication
- Administrative support
- Billing procedures
- Customer relationship management
Timeline
Customer Service Representative
R1RCM - Through St. John's Health System
02.2025 - Current
Registration Receptionist
East Carolina Gastroenterology
02.2024 - 12.2024
Host
Firstwatch
05.2023 - 02.2024
Customer Service Representative
R1RCM - Through St. John's Health System
06.2022 - 02.2023
Tanning Consultant
Glo Tanning
07.2021 - 11.2021
Kitchen Staff Member
Caseys Genral Store
06.2021 - 05.2022
Central Academy
Similar Profiles
Melissa SuoMelissa Suo
US- Patienr Access Assoc 1 at R1RCM - Through St. John's Health SystemUS- Patienr Access Assoc 1 at R1RCM - Through St. John's Health System
Alejandra Alvarez Alegrianull Alejandra Alvarez Alegria
Patient Registration Representative at R1RCM - Through St. John's Health SystemPatient Registration Representative at R1RCM - Through St. John's Health System
Khushboo SoodKhushboo Sood
Credit Analyst at R1RCM - Through St. John's Health SystemCredit Analyst at R1RCM - Through St. John's Health System
Jordyn Riley HicksJordyn Riley Hicks
Hostess/Waitress at Tumbleweed Southwest GrillHostess/Waitress at Tumbleweed Southwest Grill
Charles BurtonCharles Burton
Truck Driver at Watkins Express TransportationTruck Driver at Watkins Express Transportation