Cassie Presnell
Paducah
Summary
Experienced Supervisor with successful experience leading teams, delivering results, and exceeding expectations. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provides leadership and vision which drives teams to meet goals.
Overview
5
5
years of professional experience
Work History
Supervisor
United Parcel Service, UPS
06.2021 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled union complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
Server
Buffalo Wild Wings
05.2022 - 12.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Package Handler
United Parcel Service, UPS
11.2020 - 06.2021
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Customer Service Representative
David's Bridal
08.2020 - 10.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Warehouse Associate
Pink Lily Fufillment Center
06.2018 - 12.2018
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
Paducah Tilghman High School
Paducah, KY05.2016
Bachelor of Science - Fashion Merchandising
Western Kentucky University
Bowling Green, KY05.2020
Skills
- Inventory Control
- Data Analytics
- Production
- Strategic Planning
- Staff Management
- Training and Mentoring
- Operations Management
- Complex Problem-Solving
- Safety Oversight
- Warehouse Operations
Timeline
Server
Buffalo Wild Wings
05.2022 - 12.2022
Supervisor
United Parcel Service, UPS
06.2021 - Current
Package Handler
United Parcel Service, UPS
11.2020 - 06.2021
Customer Service Representative
David's Bridal
08.2020 - 10.2020
Warehouse Associate
Pink Lily Fufillment Center
06.2018 - 12.2018
High School Diploma -
Paducah Tilghman High School
Bachelor of Science - Fashion Merchandising
Western Kentucky University
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