Cassiopeia Harpur
Lexington
Summary
Detail-oriented professional with experience in retail operations, known for enhancing customer satisfaction and operational efficiency. Skilled in problem-solving, team collaboration, and effective communication, contributing to smooth workflows and positive customer interactions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Taco Bell
11.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in inventory management by restocking supplies and monitoring stock levels.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operation during peak hours.
- Followed food safety guidelines to maintain compliance and ensure product quality.
- Adapted quickly to new procedures and promotions, enhancing operational efficiency.
- Participated in training sessions to improve skills and knowledge of menu items.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Set up new sales displays each week with fresh merchandise.
Iya
Play Cousins Collective
06.2025 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Assistant Manager
Little Caesars
10.2023 - 01.2025
- Supervised daily operations to ensure efficiency and adherence to company standards.
- Trained and developed team members in customer service best practices and product knowledge.
- Managed inventory levels, reducing waste through effective stock control measures.
- Implemented promotional campaigns that increased customer engagement and sales volume.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Monitored food safety compliance, ensuring adherence to health regulations and guidelines.
- Enhanced customer satisfaction by resolving complaints promptly and effectively.
- Collaborated with management to streamline processes, improving overall operational workflow.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Education
GED -
Maryhurst Academy
Louisville, KYSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Conflict resolution
- Attention to detail
- Ordering and stocking
- Honest and dependable
- Problem-solving
Certification
food safety and sanitization certification
Timeline
Cashier
Taco Bell
11.2025 - Current
Iya
Play Cousins Collective
06.2025 - 10.2025
Assistant Manager
Little Caesars
10.2023 - 01.2025
GED -
Maryhurst Academy