Catherine Vaughn
Subro IQ
Shelbyville
1
Certification
7
years of professional experience
Detail-oriented professional skilled in coordinating communications among clients, company representatives, attorneys, and insurance carriers. Expertise in maintaining secure files and ensuring data integrity. Strong organizational skills enhance client relations and support exceptional service delivery.
Work History
Recovery Analyst
1 Year 8 Months- Designed and implemented recovery strategies aimed at optimizing overall efficiency.
- Conducted in-depth training for new hires, focusing on company policies, procedures, and effective strategies in recovery analysis.
- Engaged with cross-functional teams to refine processes and elevate accuracy standards.
- Cultivated strong client connections by ensuring exceptional service during recovery phases.
- Increased client satisfaction levels by addressing concerns promptly and providing clear explanations regarding their accounts'' status during the recovery phase.
Senior Examiner
4 Years 5 Months- Collaborated with clients to obtain necessary authority while managing negotiations with attorneys and third-party carriers for effective recovery of workers' compensation liens.
- Verified file integrity through audits, confirming absence of quality assurance issues.
- Advanced from Claims Analyst to Claims Examiner in July 2020, demonstrating professional growth and increased responsibility.
- Facilitated seamless workflow by handling both personal and co-worker's desk tasks during three-month absence.
- Collaborated with clients to obtain necessary authority and while managing negotiations with attorneys and third-party carriers to effectively recover workers' compensation liens.
- Resolved complex claims inquiries by leveraging analytical skills and industry knowledge effectively.
Claims Analyst
7 Months- Investigated and documented subrogation recovery opportunities within workers' compensation claims, ensuring comprehensive support for 11 unique client organizations.
- Managed increased tasks to support team productivity and uphold office performance standards.
- Facilitated communication between clients and internal departments to expedite resolution of claims issues.
- Maintained strict confidentiality with all personal data as per company guidelines.
Education
Bachelor of Arts - History
Skills
Attention to detail
Concurrent task prioritization
Relationship management
Prioritization skills
Time management
Organizational skills
Teamworkk and collaboration
Certification
Senior Claims Law Associate from the American Educational Institute
Timeline
Recovery Analyst
Subro IQ
12.2024 - CurrentRead More
Senior Examiner
Optum
07.2020 - 12.2024Read More
Claims Analyst
Equian
12.2019 - 07.2020Read More
Taylor University
Bachelor of Arts from History
Read More