Cayden Greer
Owensboro,KY
Summary
Recent graduate with foundational knowledge in Computer Science and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, time-management, and learning skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
2
2
years of professional experience
Work History
IT Help Desk Technician
Faztek, LLC
07.2024 - Current
- Diagnosed and resolved software, hardware, and connectivity issues in a fast-paced environment
- Utilized scripting (e.g., PowerShell, Bash) to automate repetitive support tasks
- Collaborated with cross-functional teams (network, software, security) to resolve incidents efficiently
- Managed multiple priorities and adhered to Service Level Agreements (SLAs) under pressure
- Logged and tracked issues using ConnectWise ticketing system
- Applied methodical troubleshooting and proper escalation procedures to ensure resolution
Network Connectivity Specialist
Applied Innovation
04.2023 - 06.2024
- Diagnosed and resolved printer connectivity issues across wired and wireless networks
- Configured networked printers through web interfaces and SNMP protocols
- Automated printer driver installations and mappings using PowerShell and batch scripting
- Installed, configured, and troubleshot printer drivers and enterprise print management software
- Wrote clear, user-friendly documentation for printer setup and support
- Investigated persistent network or driver issues by analyzing system logs, Event Viewer, and diagnostic tools
Education
Bachelor of Science - Computer Science
Western Michigan University
Kalamazoo, MI04.2024
Skills
- C#
- Python
- PowerShell
- Windows OS
- Network protocols
- Customer service
- Communication
- Teamwork
- Documentation
- Hardware/software troubleshooting
Timeline
IT Help Desk Technician
Faztek, LLC
07.2024 - Current
Network Connectivity Specialist
Applied Innovation
04.2023 - 06.2024
Bachelor of Science - Computer Science
Western Michigan University
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