Cayla Wright
Henderson
Summary
Detail-oriented and highly reliable professional with over 10 years of experience in quality assurance, documentation, data entry, and administrative support. Proven ability to work independently, manage multiple priorities, and maintain accuracy in fast-paced environments. Strong written and verbal communication skills, with experience supporting teams and customers.
Overview
15
15
years of professional experience
Work History
Quality Technician
Gibbs Die Casting
henderson
08.2014 - Current
- Maintained accurate inspection records, including reports and data collection sheets.
- Conducted training sessions on quality assurance techniques for employees.
- Investigated customer complaints regarding product defects and non-conformance.
- Performed root cause analysis on non-conforming parts, identifying corrective actions.
- Assisted in scheduling internal audits and executing audits per company policies.
- Provided technical support to departments on product quality issues.
- Participated in continuous improvement initiatives, implementing Lean Manufacturing practices.
- Analyzed results to identify discrepancies and assist in problem resolution.
Machine Operator and CNC setup specialists
Gibbs Die Casting
Henderson
10.2015 - 02.2018
- Operated CNC machines to produce precision parts according to specifications.
- Collaborated with team members to optimize production workflows and reduce downtime.
- Trained junior operators on safe machine operation and setup procedures.
- Documented production data and machine settings for compliance and reference.
- Operated multiple CNC machines simultaneously while adhering to safety protocols at all times.
- Setup CNC machines according to specifications and technical drawings.
- Collaborate with engineering teams to troubleshoot and resolve machining issues.
- Train junior operators on proper setup procedures and safety protocols.
- Monitor production processes for adherence to quality standards and specifications.
- Maintain accurate records of setups, tool changes, and production runs.
- Resolved technical issues related to machine malfunctions or errors in program code quickly and accurately.
- Cleaned work areas after completion of each job assignment.
- Ensured that all safety procedures were followed when operating CNC equipment.
- Analyzed drawings, sketches, models, and specifications to plan sequence of operations necessary for fabrication of product components within established tolerances.
- Reviewed blueprints and machining specifications to determine job requirements.
- Communicated with coworkers regarding progress made on each job assignment.
- Troubleshot mechanical problems associated with CNC machines while they were running.
Front Desk Receptionist
Bed Wood and Parts
Hopkinsville
01.2011 - 05.2011
- Processed incoming and outgoing mail, ensuring timely distribution.
- Maintained a clean and organized front desk area for optimal efficiency.
- Assisted clients with inquiries, providing accurate information on services offered.
- Coordinated office supplies inventory, placing orders as necessary to prevent shortages.
- Implemented filing systems for documents, enhancing accessibility and organization of records.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Completed basic bookkeeping and document filing.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Handled sensitive information in a confidential manner.
Education
High School Diploma -
James Madison High School
Norcross, GA05-2012
Skills
- Quality control
- Root cause analysis
- Audit scheduling
- Data collection
- Lean manufacturing
- Supply chain management
- Data entry
- Problem solving
- Team collaboration
- Attention to detail
- Time management
- Communication skills
- Decision-making
- Email correspondence
- Verbal and written communication
- Issue handling
- Listening skills
- Confidentiality handling
- Clerical support
- Customer assistance and interaction
- Filing and sorting
- Problem-solving skills
- Data confidentiality
- Administrative skills
- Quality assurance
- Process auditing
- Data analysis
- Multitasking and prioritization
- Multitasking skills
References
References available upon request.
Timeline
Machine Operator and CNC setup specialists
Gibbs Die Casting
10.2015 - 02.2018
Quality Technician
Gibbs Die Casting
08.2014 - Current
Front Desk Receptionist
Bed Wood and Parts
01.2011 - 05.2011
High School Diploma -
James Madison High School