Engaged customers with friendly, consultative service to assess tech needs and recommend tailored solutions— leveraging deep product knowledge of electronics and appliances
Demonstrated product features (e.g., laptops, home theater, mobile devices) and upsold accessories, protection plans, and Best Buy Credit offerings to maximize customer value and store revenue.
Handled cash and maintained accuracy; trusted with opening and closing drawers
Received Employee Recognition Award
Placed first in a monthly store competition based on sales statistics
Entry-Level HVAC Assistant
Prolific Home Improvements
Louisville, Kentucky
04.2022 - 06.2023
Assisted with diagnosing and repairing HVAC systems, including gas line optimization and drainage issue resolution
Created and managed detailed work orders—tracking tasks, parts used, and completion time to improve team efficiency
Resolved complex drainage blockages and gas line faults under tight schedules, ensuring safety and compliance
Education
Bachelor of Arts - Computer Science
J.B. Speed School of Engineering, University of Louisville