Lakyn Totten
Pikeville
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Cashier/Sales Associate
Lowe's Home Improvement
05.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility.
Shift Leader
Mr. Gatti's Pizza
03.2021 - 03.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Bachelor's degree - Psychology
Transylvania University
Lexington, KY06.2024
Pike Central High School
Pikeville, KY05.2023
Skills
- Problem-solving
- Reliability
- Team Work
- Assistant Manager Experience
- Cash handling (3 years)
- Supervising experience
- Shift management (2 years)
- Merchandising
- Management (2 years)
- Cleaning Experience (3 years)
- Leadership
- Microsoft Word
- Commercial Cleaning
- Guest Services
- Microsoft Powerpoint
- POS
- Retail Sales
- Customer Service
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Customer Assistance
Timeline
Cashier/Sales Associate
Lowe's Home Improvement
05.2023 - 08.2023
Shift Leader
Mr. Gatti's Pizza
03.2021 - 03.2023
Bachelor's degree - Psychology
Transylvania University
Pike Central High School
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