Collaborates effectively with the EMR team members to develop, improve and maintain clinical application programs
Provides high quality evidence based training to our customers on the product purchased
Provides competency testing for users/trainers on required job functions to ensure proficiency
Recommending further training and coaching as needed
Acts as a positive role model in promoting clinical excellence and offer expert professional development advice ensuring that high levels of clinical excellence and competence are maintained
EMR Implementation for Surgery, Peds, Oncology, ER, Clinic, Lab, Rad, Card, Pharm, Neonatal
Order Set Build for ER, Surgery, Oncology, NICU, Pharm, ER, Lab, Clinic
Serve as liaison with administrative team, project team and departmental leaders to develop analytical approaches for accountable care
Managed staff of 30-50 depending on the project size, managed open tickets for development for project implementations, scheduled & lead project meetings
Lead efforts to ensure data integrity and validity and perform ongoing quality assurance of all data and reports
Perform analysis of processes to evaluate and recommend to continuously improved procedures, services and systems
(Meaningful use, Implementations, Optimizations)
Gather information for Clients for procedural and user documentation, manuals, forms and supporting materials using Visio, Excel, Word, PowerPoint
(Implementations, Meaningful Use, Optimizations)
EHR Project Manager for 7 Behavior and Health facilities for the state of Missouri
Provide Quality Analysis for test and production environments
Consultation Advisor on the P & T committee (State of Missouri, Common Wealth of Massachusetts)
Develop training tutorials and courses for super users
EHR Double Implementation for the state Massachusetts for 42 facilities.
Pharmacy Consultant/Project Manager
Hilo Medical Center
08.2012 - 12.2014
Health Connect, Epic: Millennium)
Create workflows for Hospital Departments for the collection of Patients Home Medication
Collaborate with department heads and users for insight on how workflows and processing could be done more efficiently
Through trial and error identify, document and problem solve each departments’ needs and streamline processes to achieve better processing procedures
Consult patients and document patient’s medication history, for complete home medication reconciliation
Provide physicians drug coverage information in the ER to quicken the transition time for patients coming through the Emergency Department
Developed and implemented Medication Reconciliation course and project for ER department
Cross-Trained in all of these EMR systems as I oversee 12 hospitals initial build, through go-live and now maintenance in the HHSC system
Develop and maintain clinical, financial, and operational information in the pharmacy and clinical information systems and supporting their use by the users of the EMR system
Collaborate effectively with the EMR project team members to develop, improve and maintain clinical programs
Advisor on the P & T committee (Hilo Medical Center, Maui Memorial, Kauai Community Hospital, Kona Community Hospital)
EMR Implementations for Surgery, Peds, Neonatal, Oncology, Surgery, Pharm, ICU, Lab, Rad, ER, Extended Care
Order Set Build for ER, Peds, Neonatal, Oncology, Surgery, Pharm, ICU, Lab, ER
Managed implementation and optimization teams of about 50 staff members depending on the job and project, managed open tickets for development for project implementations, scheduled & lead project meetings
Generate reports and work flows for systems
Gather information for Dept
Heads for procedural and user documentation, manuals, forms and supporting materials using Visio, Excel, Word, PowerPoint
Perform analysis of processes to evaluate and recommend to continuously improved procedures, services and systems
(Pharmacy, ER, Surgical, Lab, Rad, Psych)
Communicate and meet with Executive and Leadership teams with updates and status changes with their new system
Coordinating with multiple clinical departments’ IS Teams and vendors to gather functional and nonfunctional requirements and implement application changes in support of department changes and new builds
Developed and implemented training course for end users on the new system and provide support to those sites
Assist with monitoring, triaging, and escalation of tickets assigned to the pharmacy team for both pharmacy and clinical EMR system
Assist with the management of active tickets in Help Desk, and Change Management Systems
Utilize and create reports in the EMR system to maintain or improve the system operation and effective use by the users
Assist with maintaining facility, drug master formulary, builds, tests, and updates.
Lead Triage Medical Assistant/Pharmacy Technician
Summerlin Medical Center
01.2007 - 03.2010
Siemens; Epic)
Performed clinical duties including taking and recording vital signs and medical histories, preparing patients for pre-op, drawing blood, and administering medications as directed by physicians
Order Set builds for Adult, Children, Neonatal
Workflow analysis for Oncology, III level Nursery, PICU
EMR Implementation for Children’s Medical Center: PEDs ER, PICU, NICU, Surgical Center, Oncology
Under direction of the Pharmacist, supervised technicians, assisted in the various activities of the pharmacy department including preparing and distributing medications and maintaining the drug inventory and maintenance of records
Planned and scheduled work for the Pharmacy Technicians, ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties
Trained new personnel
Managed 30 techs which job duties included: annual evaluations staff, providing educational courses for skill assessment every 6 months, recruiting, training, disciplining, scheduling
Conducted technician meetings to assure the staff are appropriately briefed on departmental and health system updates and communications
Managed daily operations of technician-related Pharmacy services, including developing, updating, and reviewing Standard Operating Procedures (SOP) for all technician duties
Managed pharmaceutical supply inventories and responsible for all pharmaceutical supply ordering
Resolved patient complaints and complex medication-related issues through communication with department heads and administration
Pharmacy purchasing and managed inventory.
Pharmacy Technician Supervisor
State of Nevada Detention Facilities, Avysion
04.2008 - 09.2009
Epic Willow, Epic Ambulatory)
Under direction of the Pharmacist, supervised technicians, assisted in the various activities of the pharmacy department which included, preparing and distributing medications and maintaining the drug inventory and maintenance of records and compounding IVʻs
Planned and scheduled work for the Pharmacy Technicians, ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties
Trained new personnel
Project Manager of new application implementation and enhancements
Conducted meetings that ensured staff were appropriately briefed on departmental and health system updates and communications
Managed daily operations of technician-related Pharmacy services, including developing, updating, and reviewing Standard Operating Procedures (SOP) for all technician duties
Managed pharmaceutical supply inventories and responsible for all pharmaceutical supply ordering
Resolved patient complaints and complex medication-related issues with and followed with department heads and administration
Managed Pharmacy Purchasing and Inventory
Managed staff of 20 technicians which tasks also included: annual evaluations staff, providing educational courses for skill assessment every 6 months, recruiting, training, disciplining, scheduling.
Lead Pharmacy Technician (Cerner)
Kona Community Hospital
04.2004 - 12.2007
Under direction of the Pharmacists, supervised technicians, performed routine Hospital Pharmacy functions which include processing and filling doctor’s drug orders, mixing IV’s in a sterile hooded environment, ordering and stocking drugs of pharmaceutical supplies, Oncology, and compounding
Managed 10 techs which job duties included: annual evaluations staff, providing educational courses for skill assessment every 6 months, recruiting, training, disciplining, scheduling.
School Program Director
YMCA, After
08.2002 - 05.2004
Maintained the knowledge required to operate a licensed childcare before/after school program site
Managed staff of 10
Developed and maintained a high level of communication and positive relationships with program school site administrators, teachers, office staff, lunch clerks, custodians, TRC leadership and staff and before and after school program staff
Developed and maintained positive parent communication, relationships, services, and an activity calendar
Provided program orientation and encouraged involvement within the program
Meet at a minimum on a monthly basis with supervisors to coordinate program design, discuss evaluation processes and outreach efforts, and address any other issues
Managed day-to-day operations of the program
Developed and maintained a schedule of academic, recreation, and enrichment activities
Identified, trained, and supervised program director designee, group leaders, volunteers, parent liaisons, and community partners to implement academic, recreation, and enrichment activities
Coordinated evaluation process, including surveys of participants, staff, and parents
Maintained a variety of records (e.g
Accident and incident reports, checklists, financial records, etc.)
Educational Assistent/Substitute Teacher
Ka ‘Umeke Ka’eo Charter School
08.2002 - 05.2004
Discussed assigned duties with classroom teachers in order to coordinate instructional efforts
Prepared lesson materials, bulletin board displays exhibits, equipment, and demonstrations
Presented subject matter to students under the direction and guidance of teachers, using lectures, discussions, or supervised role-playing methods
Tutored and assisted children individually or in small groups in order to help them master assignments and to reinforce learning concepts presented by teachers
Graded homework and tests, and computed and recorded results
Participated in teacher-parent conferences regarding students’ progress and problems
Carried out a program of study prescribed in the lesson plans left by the classroom teacher
Created a classroom environment that was conducive to learning and appropriate to the maturity and interests of the students
Guided the learning process toward the achievement of curriculum goals and objectives as indicated in the lesson plans for the lessons, units, or projects assigned.
Pharmacy Technician
Longs Drug Store, Epic
11.2002 - 03.2004
Under direction of the Pharmacists, performed routine Pharmacy functions which include processing and filling doctor’s drug orders, ordering and stocking drugs of pharmaceutical supplies, customer service, and retail sales.
Customer Service Representative/Loan Officer
Big Island Federal Credit Union
05.2000 - 08.2002
Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions using computers, calculators, or adding machines
Cashed checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds
Received checks and cash for deposit, verified amounts, and check accuracy of deposit slips
Examined checks for endorsements to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents
Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts
Approved loans within specified limits, and referred loan applications outside those limits to management for approval
Met with applicants to obtain information for loan applications and to answer questions about the process
Analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
Explained to customers the different types of loans and credit options that are available, as well as the terms of those services
Obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information.