Chad Scott

· Providing the highest professional standard of computer hardware and software support, troubleshooting, and installing and maintaining computer equipment and peripherals.

· Provided ICT customer service, performed troubleshooting, and completed various technical tasks for the Cayman Islands Government public school system. Additionally, deliver fast, efficient, effective, and varied technical services to school administrators, staff, and students in the areas of computer hardware, software, and peripheral device support.

· Supported ICT infrastructure and network across 20 sites on multiple islands, managing network equipment, internet, wireless access, and servers. Oversaw the operations of a large-scale network with over 6,000 PCs and an average user base of 5750-6,000 individuals, primarily comprised of education professionals and students.

· • Assigned to one large high school (i.e., 1400+ students and 150 + teachers) and multiple primary schools in Grand Cayman.

· • Operating systems include: Windows 10, Mac OS & iOS, and Android Hardware items include tablets, laptops and desktops, printers, projectors, interactive whiteboards, educational software and hardware, and associated peripheral equipment.

· Provide prompt and effective technical services in response to all helpdesk requests from school administrators, staff, and students for assistance with computer hardware, software, and peripheral device troubleshooting and maintenance, as well as new hardware and software deployment.

· Provide remote and on-site support to the 1:1 laptop initiative for 5000+ students by installing and maintaining updated software as required, ensuring end-user devices are stable and reliable at all times, ensuring that all complaints are dealt with efficiently, responsibly, and on time

· Maintaining inventory control, asset management, records control, and other delegated tasks.

· Assist senior members of the ICT unit in executing technical and admin support tasks as necessary.

· Actively pursue on-the-job learning to grasp the multitude of technologies utilized by the Cayman Islands Government Education Network and pursue professional development offered by the civil service.

· Maintain inventory control, asset management, and records control.

· Assist senior members of staff in the execution of technical support tasks

· Actively pursue on-the-job learning to grasp the multitude of technologies being utilized by the Cayman Islands Government Education Network.

· Main decision maker for ICT support on the NJGHS campus

· Training of and collaboration with newer ICT Administrators for knowledge sharing Create and manage a new online reporting platform for the ICT tasks

· Team Lead and main decision maker for ICT Support on JGHS campus

· Assignment & Supervision of work of ICT Administrators at JGHS ii. Regular communication with school SMT to ensure priorities are known and addressed iii. Supervision & training of multiple UCCI, Summer & Volunteer Interns on a rotating basis

· Offboarding Student laptops for students that have graduated

· Collect, document, wipe & return devices for students leaving the school system

• The primary responsibilities are IT customer service, testing, troubleshooting, on-site support and other related technical tasks
• Additionally, along with the technical services I will deliver fast, efficient, effective and varied technical services to customers in the areas of computer hardware, computer software, helpdesk coverage, and data communication support
• Working knowledge & skills in in IT diagnostics, installation, support and troubleshooting of all of the following: Windows XP/Window 7/Windows 8, Microsoft Office 2003/2007/2010, Computer Hardware or TCP/IP Networking, installation and troubleshooting of printers/scanners
• Troubleshooting of various programs: Java, Citrix, IMSS/IMSS 2, Adobe products, Quick books, and 3rd party software when presented with such
• Cable management of data rooms, termination of cat5 and cat6 cables, Assist with Helpdesk Duties when needed
• Able to organize and conduct projects assigned to the individual
• Knowledgeable in Switches and router hardware and software configurations and maintenance
• Able to troubleshoot blackberry device.

• Troubleshoot all technology issues
• Maintain log and/or list of required repairs and maintenance
• Make recommendations about purchase of technology resources
• Provide network access to staff as required
• Install work stations
• Connect and set up hardware
• Load all required software
• Restoration of back-up system daily and re-insert new tapes for overnight backing-up

• Mail box clearance
• Deliveries to various businesses
• Bill payments
• Immigration Services
• Bank Deposits

• Conducted safe Boxing classes for adults and children.
• Overseen and maintained safety measures for the gym premises
• Collect membership fees and log them.
• Implemented and managed the daily training schedule for the National Team
• Provided guidance and coaching for aspiring boxers at the entry-level
• As an assistant coach, responsible for conducting boxing lessons for high school, primary school, and at-risk youth.

• Troubleshooting hardware and software of laptops, desktops, and printers
• Assembled and installed computer system in the network using strong knowledge and research
• Provided on the spot solutions to the clients facing technical issues and difficulties.