Summary
Overview
Work History
Education
Skills
Timeline
Generic

Champa Rai

Louisville

Summary

Dynamic Patient Care Coordinator at AmerisourceBergen with expertise in patient care coordination and problem-solving. Proven track record in enhancing patient experiences through effective communication and meticulous documentation. Skilled in developing healthcare policies and managing electronic health records, ensuring compliance and quality care delivery. Committed to fostering positive patient relationships and improving service outcomes. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Patient Care Coordinator

AmerisourceBergen
Louisville
06.2021 - 05.2025
  • Assisted in creating a positive environment for patients, coordinated with positive staff, and provided excellent customer service.
  • Coordinated patient care services with the pharmacist and PC to ensure quality, timely delivery of care.
  • Troubleshot and resolved complex customer service issues to enhance patient and family experience.
  • Scheduled medication deliveries and procedures for patients.
  • Maintained comprehensive patient records, ensuring accuracy and confidentiality.
  • Developed and implemented patient care policies and procedures to improve service quality.
  • Communicated with patients to ensure quality of care and develop care plans.

Pharmacy Technician

OptumRx
Phoenix
04.2017 - 05.2021
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Managed filing of prescriptions, both electronically and manually.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Organized work areas so that everything was easily accessible when needed.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Education

Associate of Science -

Maricopa Community Colleges, Phoenix College
Phoenix, AZ
10-2017

Medical - Medical Assistant

Kaplan College
Phoenix, AZ
02-2010

High School Diploma -

St. George Higher Secondary School
India
08-2004

Skills

  • Patient care coordination
  • Medication management
  • Healthcare policy development
  • Electronic health records
  • Care plan development
  • Customer relationship management
  • Problem solving
  • Attention to detail
  • Appointment scheduling
  • Documentation
  • Patient registration
  • Customer service
  • Filing and recordkeeping
  • Patient care
  • HIPAA compliance

Timeline

Patient Care Coordinator

AmerisourceBergen
06.2021 - 05.2025

Pharmacy Technician

OptumRx
04.2017 - 05.2021

Associate of Science -

Maricopa Community Colleges, Phoenix College

Medical - Medical Assistant

Kaplan College

High School Diploma -

St. George Higher Secondary School
Champa Rai