Offering 8+ years of customer and direct service in varied industries. Focused on customer satisfaction to establish and maintain a customer base. Strong communication skills with the ability to adapt to all audiences. Demonstrated dependability in both team settings and on independent assignment. Practiced with team dynamics and assertive with leadership roles. Comfortable with technology and a fast learner.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Recovery Coach
Recovery Cafe Lexington
01.2024 - Current
Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
Sharing best practices and contributing to their professional development.
Gathered information about useful resources and helped coordinate referrals.
Peer Support Specialist
Commitment House
05.2023 - 01.2024
Served as a role model for clients, sharing personal experiences of recovery and resilience.
Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Peer Support Specialist
There's Always Hope
03.2023 - 05.2023
Built relationships with others based upon trust and honesty by using active listening skills
Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery
Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living
Transported individuals to appointments and support meetings whenever needed
Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
Assistant Manager
Goodwill Industries Of Kentucky
11.2022 - 02.2023
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Helped with planning schedules and delegating assignments to meet coverage and service demands
At the direction of the Store Manager, supervises, trains, and develops Store Associates on Goodwill of Kentucky operating practices and procedures
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.