Chante' Dixon
Oak Grove,KY
Summary
Dedicated nurse assistant with a strong background in patient care and empathy. After years in healthcare, excited to return to customer service. The experience in assisting patients, handling inquiries, and maintaining a calm demeanor during challenging situations has equipped me with valuable skills that directly apply to customer-facing roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Travel Certified Nursing Assistant
ShiftKey
08.2021 - Current
- Assist 15+ residents each shift with daily living activities in timely manner.
- Maintained accurate documentation of patient information and vital signs.
- Safely transferred and repositioned patients using appropriate body mechanics.
- Prevented infections through diligent adherence to infection control protocols.
Certified Nursing Technician
CareRite Centers
03.2020 - 05.2021
- Recognize and respond to needs of 15+ residents.
- Demonstrated empathy and active listening while addressing patient concerns or complaints promptly and professionally.
- Managed challenging behavior from distressed or disoriented patients calmly and effectively, implementing de-escalation techniques.
- Monitored vital signs and reported abnormalities or concerns to nursing staff, ensuring timely intervention for patient wellbeing.
Member Service Representative
TTEC
07.2017 - 02.2020
- Upheld customer satisfaction through proactive strategies aimed at understanding and addressing customer needs and resolving issues.
- Managed steady volume of over 40 customer calls with short wait times.
- Addressed customer inquiries for products, services, and company information.
To-Go Specialist
Olive Garden
04.2015 - 07.2017
- Take large catering orders for personal or business patrons and assist with food and beverage preparation.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
GED -
Metro Action Adult Edu
Nashville, TN07.2008
Skills
- Active listening
- Problem solving
- Time management
- Adaptability
- Patient Care
- Reliability and punctuality
Certification
- CNA, 02/01/20, 02/01/26
- BLS for Healthcare Providers, 04/01/20, 04/01/24
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Travel Certified Nursing Assistant
ShiftKey
08.2021 - Current
Certified Nursing Technician
CareRite Centers
03.2020 - 05.2021
Member Service Representative
TTEC
07.2017 - 02.2020
To-Go Specialist
Olive Garden
04.2015 - 07.2017
GED -
Metro Action Adult Edu
- CNA, 02/01/20, 02/01/26
- BLS for Healthcare Providers, 04/01/20, 04/01/24
Similar Profiles
Quorteshia Lashun FleetwoodQuorteshia Lashun Fleetwood
Travel Certified Nursing Assistant at ShiftkeyTravel Certified Nursing Assistant at Shiftkey
Edra FisherEdra Fisher
CNA at ShiftkeyCNA at Shiftkey
Miranda GoreMiranda Gore
Certified Nursing Assistant at ShiftkeyCertified Nursing Assistant at Shiftkey