Charity Bowen

· Answers phone calls promptly.

· Knowledge to utilize scheduling system within our system for the designated clinic/office.

· Knowledge of equipment including postage machine, copier, printer, computer, and shredder.

· Requires the patient/representative to sign consent for treatment and all other forms regarding their visit.

· Obtains patient financial information and copies insurance cards.

· Verify patient insurance and demographic information.

· Provides patients with patient information packets and answers questions patients may have concerning hospital, billing, etc.

· Knowledgeable in obtaining correct patient information and maintains a low error rate.

· Counts cash drawer at the beginning and end of shift.

· Collect and process co-payments and/or payments from patients.

· Handle incoming referrals and submit for patients records

· Scan all patient paperwork into the electronic medical record.

· Supports co-workers and engages in positive interactions.

· Communicates professionally and timely with internal and external patients, families, visitors, etc.

· Ability to stay calm under pressure and effectively deals with difficult situations

· Demonstrates a positive work environment with patients, visitors, co-workers, etc.

· Aware of patient’s rights and importance of confidentiality.

· Assists in other areas of practice if needed.

• Provided personalized consultations to clients, assessing individual beauty needs and preferences.
• Executed various hair styling techniques, including cutting, coloring, and treatments for diverse hair types.
• Maintained cleanliness and organization of workstations, adhering to health and safety standards.
• Developed strong client relationships, fostering loyalty through exceptional service and follow-up care.
• Managed inventory of beauty products and tools, ensuring sufficient supplies for daily operations.
• Implemented customer feedback mechanisms to enhance service quality and client satisfaction initiatives.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.
• Processed payments, entering sales in register for prompt customer service.
• Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
• Answered phone calls and emails to schedule client appointments.
• Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
• Boosted salon revenue by introducing innovative hair coloring techniques that attracted diverse clientele.

• Provided personalized consultations to clients, assessing individual beauty needs and preferences.
• Executed various hair styling techniques, including cutting, coloring, and treatments for diverse hair types.
• Maintained cleanliness and organization of workstations, adhering to health and safety standards.
• Educated clients on product usage and maintenance for long-lasting results post-appointment.
• Developed strong client relationships, fostering loyalty through exceptional service and follow-up care.
• Implemented customer feedback mechanisms to enhance service quality and client satisfaction initiatives.
• Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
• Processed payments, entering sales in register for prompt customer service.
• Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
• Grew sales with great work ethic, individualized beauty care plans and positive attitude.
• Utilized social media platforms effectively for promoting the salon''s services which led to increased foot traffic into the establishment.
• Developed loyal customer base through exceptional service and follow-up, contributing to increased salon bookings.
• Maintained regular client list and successfully handled walk-in customers.
• Increased revenue through effective customer service and inventory management.
• Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
• Demonstrated high level of customer service to increase retention and satisfaction.