Charity McKinney
Stanton
Summary
Dynamic Healthcare Customer Service Representative with proven expertise at Helpware in enhancing patient satisfaction and resolving inquiries. Skilled in HIPAA compliance and insurance verification, I excel in delivering empathetic support while efficiently processing patient payments. Committed to promoting understanding of health plans, I prioritize customer needs to ensure a superior experience.
Overview
3
3
years of professional experience
Work History
Healthcare Customer Service Representative
Helpware
04.2023 - Current
- Assisted patients with inquiries regarding services and benefits
- Handled billing questions and resolved discrepancies efficiently
- Provided support in navigating healthcare systems and processes
- Educated customers on health plans, promoting understanding and satisfaction
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Jeffersonville Christian Academy
Winchester, KY01.2019
Skills
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Call center experience
- Patient payment processing
- Customer service
Timeline
Healthcare Customer Service Representative
Helpware
04.2023 - Current
High School Diploma -
Jeffersonville Christian Academy