Charlene Brown
Lexington
Summary
Compassionate Direct Support Professional with extensive experience in patient care and documentation. Skilled in behavior management, personal care assistance, and developing individualized support plans to enhance client well-being. Proven ability to communicate effectively with families and collaborate within teams, ensuring quality support. Committed to continuous learning and adapting to new challenges to contribute to organizational success.
Overview
19
19
years of professional experience
Work History
Direct Support Professional
St. Joseph Hospital
Lexington
02.2022 - Current
- Documented patient progress and maintained accurate records, supporting compliance with regulations and quality of care.
- Ensured safe environment by consistently following infection control protocols, promoting health and safety standards.
- Communicated effectively with families to address concerns and provide updates on care.
- Reported changes in client condition to administrators, enabling timely nursing intervention for improved patient outcomes.
Youth Services Specialist
Arbor Youth Services
Lexington
04.2022 - 12.2024
- Facilitated workshops enhancing life skills for at-risk youth, empowering them to make informed decisions.
- Collaborated with community organizations to provide support services.
- Conducted assessments identifying individual needs and goals of youth, tailoring support services to promote personal development.
- Assisted with program development initiatives to improve services for youth.
- Provided guidance to help young people identify their strengths and weaknesses.
- Facilitated peer support groups focused on building social skills.
- Participated in meetings with school personnel to discuss strategies for improving student outcomes.
- Implemented strategies increasing awareness of available resources for at-risk adolescents, connecting them with essential support services.
- Conducted assessments of needs and interests of each youth client.
- Organized and participated in group activities, such as field trips, recreational outings, and team-building exercises.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
Mental Health Technician
The Ridge Behavioral Health System
Lexington
03.2020 - 09.2023
- Monitored patient behavior and emotional status throughout treatment sessions.
- Administered medications and maintained accurate records of dosages and schedules.
- Collaborated with healthcare professionals to ensure comprehensive patient care.
- Developed recreational activities that enhanced social interaction and supported patient recovery.
- Conducted safety checks to maintain a secure environment for patients and staff.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Modeled effective communication and problem-solving skills during crisis situations with patients, families, or staff.
- Documented patient interactions in compliance with HIPAA requirements.
- Assisted in the development of individualized treatment plans for patients.
- Implemented rewards systems to reinforce and encourage positive patient behaviors.
Kitchen Supervisor
Fayette County Detention Center
Lexington
08.2018 - 02.2023
- Managed food preparation and distribution for inmates at detention center.
- Trained new employees on kitchen procedures and safety protocols.
- Coordinated inventory management by ordering and receiving supplies to ensure consistent availability for meal preparation.
- Developed menus in accordance with nutritional guidelines for residents.
- Collaborated with dietary staff to accommodate special dietary requirements of inmates.
- Ensured all kitchen staff adhered to food safety and sanitation regulations.
- Oversaw food preparation, production and presentation according to quality standards.
- Controlled food costs through strategic use of seasonal ingredients and setting portion size standards to minimize waste.
- Developed daily, weekly, and monthly work schedules for kitchen staff to optimize workflow and coverage.
Customer Service Representative
Conduent
Lexington
05.2018 - 02.2020
- Assisted customers with inquiries, delivering timely solutions that enhanced overall customer experience.
- Processed transactions efficiently using company software systems.
- Resolved customer complaints through effective communication and problem-solving.
- Handled escalated issues while ensuring customer satisfaction remained a priority.
- Resolved problems with knowledgeable and friendly service, promoting high customer satisfaction and loyalty.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified and presented upselling opportunities based on customer needs, contributing to increased sales potential.
Home Health Aide
Right At Home Health Care
Lexington
06.2017 - 03.2019
- Administered medications according to prescribed schedules and guidelines.
- Provided companionship and emotional support to enhance client well-being.
- Maintained a clean and safe environment for clients at home.
- Assisted with meal preparation and ensured proper nutrition for clients.
- Documented client care activities in compliance with company policies.
- Coordinated transportation for clients to medical appointments or social events.
- Assisted clients with mobility using proper body mechanics to promote safety and independence.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Enhanced patient outlook and daily living through compassionate, personalized care.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Built trusting relationships with patients to ensure effective and quality care delivery.
Cook/Dietary Assistant
UK Good Samaritan Hospital
Lexington
07.2016 - 10.2018
- Prepared diverse meals adhering to dietary restrictions and hospital guidelines.
- Ensured cleanliness and organization of kitchen equipment and work areas to support safe food preparation.
- Collaborated with nutritionists to ensure accurate meal planning for patients.
- Operated kitchen appliances safely while following health and safety standards.
- Assisted in inventory management, ensuring proper stock levels of ingredients.
- Adjusted recipes to accommodate patient needs and preferences effectively.
- Coordinated with service staff to deliver meals efficiently to patient units, enhancing patient satisfaction.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Chopped, diced, and sliced vegetables and fruits in preparation for busy service periods.
- Used standardized recipes and other instructions to prepare food.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Enforced sanitation practices to safeguard food quality and prevent contamination.
Administrative Assistant
The Winchester Group
Winchester
04.2015 - 07.2017
- Managed daily office operations and organized filing systems to ensure efficient workflow.
- Coordinated meetings and scheduled appointments to optimize team members' time management.
- Drafted correspondence and reports for management review.
- Maintained office supplies inventory and ordered necessary materials regularly.
- Answered phone calls and emails to provide information, facilitating clear communication across departments.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, and presentations for management staff.
General Cleaner
Helping Hands Cleaning Service
Lexington
01.2013 - 10.2015
- Ensured cleanliness and organization in residential and commercial spaces to enhance client satisfaction.
- Followed safety protocols to maintain a safe working environment.
- Utilized various cleaning equipment for thorough sanitation, contributing to a hygienic environment.
- Managed waste disposal and recycling according to local guidelines.
- Monitored and replenished cleaning supplies, ensuring availability for uninterrupted service.
- Swept and mopped floors, scrubbed bathrooms, and cleaned windows.
- Dusted furniture, fixtures, walls, and other surfaces.
- Ensured all areas were secure before leaving the premises at the end of shift.
Surgical Technologist Student
Norton Audubon Hospital
Louisville
02.2012 - 11.2014
- Assisted surgical teams by preparing instruments and sterile supplies.
- Maintained a clean and organized surgical environment during procedures.
- Followed safety protocols to prevent infection and ensure patient safety.
- Observed surgeries to gain practical knowledge of techniques and processes.
- Facilitated patient positioning and comfort to enhance surgical experience and outcomes.
- Transported patients from recovery area to their assigned rooms or beds.
- Gathered all necessary supplies and equipment needed for operation.
- Observed proper body mechanics when moving patients from beds to stretchers or wheelchairs.
- Tracked inventory levels of surgical supplies to ensure availability for procedures.
- Ensured that all specimens were labeled correctly and safely transported to the laboratory for analysis.
- Followed strict safety guidelines for handling hazardous materials such as sharps containers.
- Prepared sutures, dressings, and other items for various surgeries.
- Assessed and documented patients' conditions throughout surgical process to inform care.
- Set up OR tables with appropriate instrumentation based on individual surgeon preferences.
- Recorded details of operative procedure in patient charts according to hospital policy.
- Maintained sterile field during surgical procedures by passing instruments to surgeon.
- Ensured sterile field was upheld throughout surgical procedures to prevent contamination.
Cook Supervisor
Jenny Stuart Hopkins Hospital
Hopkinsville
11.2010 - 08.2013
- Supervised kitchen staff, enhancing meal preparation and service efficiency.
- Managed inventory levels and ordered supplies, ensuring seamless daily operations.
- Coordinated meal planning with dietary requirements of patients.
- Ensured sanitation standards were met in food handling and preparation areas.
- Developed schedules for kitchen staff to optimize workflow and coverage.
- Ensured that all food products were stored correctly at appropriate temperatures according to health department standards.
- Monitored food quality and safety standards, ensuring compliance with health regulations.
- Supervised and managed the kitchen staff in preparing, cooking, and presenting food.
- Collaborated with chefs and other team members on ideas for special events or promotions related to the restaurant's offerings.
Caregiver
Comfort Keepers Home Care
Nashville
07.2007 - 05.2010
- Assisted clients with daily living activities and personal care needs to promote overall well-being.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship and emotional support, fostering positive mental and emotional health for clients.
- Encouraged independence by promoting self-care skills in bathing, grooming, and toileting.
- Maintained a clean and safe environment for clients at home.
- Prepared meals according to dietary requirements and assisted with feeding.
- Communicated effectively with family members regarding client care plans.
- Documented client progress and changes in condition for ongoing care assessments.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Education
Associate of Science - SRNA
Bluegrass Community And Technical College
Lexington, KY06-1994
High School Diploma -
Lafayette Sr. High School
Lexington, KY05-1993
Skills
- Direct patient care
- Patient care
- Patient assessments
- Client assessment
- ADL support
- Care delivery
- Medication administration
- Infection control procedures
- First aid and safety
- Patient documentation
- Client documentation
- Case documentation
- Health safety
- Hygiene assistance
- Wellness and nutrition knowledge
- Nutrition
- Self-care promotion
- Client advocacy
- Behavioral monitoring
- Team collaboration
- Effective communication
- Verbal communication
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Compassionate care
- Social skills development
- State regulations
- Record keeping
- Patient management
- Hygiene assistance
- Patient management
Timeline
Youth Services Specialist
Arbor Youth Services
04.2022 - 12.2024
Direct Support Professional
St. Joseph Hospital
02.2022 - Current
Mental Health Technician
The Ridge Behavioral Health System
03.2020 - 09.2023
Kitchen Supervisor
Fayette County Detention Center
08.2018 - 02.2023
Customer Service Representative
Conduent
05.2018 - 02.2020
Home Health Aide
Right At Home Health Care
06.2017 - 03.2019
Cook/Dietary Assistant
UK Good Samaritan Hospital
07.2016 - 10.2018
Administrative Assistant
The Winchester Group
04.2015 - 07.2017
General Cleaner
Helping Hands Cleaning Service
01.2013 - 10.2015
Surgical Technologist Student
Norton Audubon Hospital
02.2012 - 11.2014
Cook Supervisor
Jenny Stuart Hopkins Hospital
11.2010 - 08.2013
Caregiver
Comfort Keepers Home Care
07.2007 - 05.2010
Associate of Science - SRNA
Bluegrass Community And Technical College
High School Diploma -
Lafayette Sr. High School