Charlene Hunter
Georgetown,KY
Summary
Qualified referral coordinator with strong background in patient referral coordination. Demonstrates expertise in managing patient referrals and ensuring seamless communication between healthcare providers. Proven ability to handle sensitive information with confidentiality and accuracy. Effective in utilizing organizational and interpersonal skills to enhance patient care and team collaboration.
Overview
26
26
years of professional experience
Work History
Patient Referral Coordinator
Versailles Family Medicine
01.2023 - Current
- Coordinated patient referrals between healthcare providers and specialists to streamline access to care.
- Managed appointment scheduling, ensuring timely follow-up for patients and reducing wait times.
- Facilitated communication among clinical teams regarding patient needs and referral statuses.
- Reviewed referral documentation for accuracy, enhancing compliance with healthcare regulations.
- Developed training materials for new staff on referral processes and systems used in operations.
- Implemented electronic tracking system for referrals, improving efficiency in monitoring patient transitions.
- Served as a liaison between patients, providers, and insurance companies during the referral process, addressing any concerns or questions that arose along the way.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Streamlined referral processes for improved patient satisfaction and reduced wait times.
- Trained new employees on referral coordination procedures, ensuring consistent quality of service.
- Coordinated patient referrals to specialists, ensuring timely and accurate processing of requests.
Assembly
TMMK
07.2019 - 10.2022
- Team member in paint shop applying sealer to each car, team member in assembly. Assemble the rear door of the vehicle. Working well with others that are close by. Making sure my station is set up and ready for the next team member to start their process. Training others that may be starting the new job.
Staff Support
CKMS-ARMS
08.2017 - 07.2019
- Dan-Tom, New Business, Mail, Deposits, Itemized Statements, Refunds, Coupons & Letters, Bankruptcy, payment and phones, all CSR responsibilities
Receptionist
Versailles Family Medicine
09.2016 - 07.2017
- Prior authorizations through insurance companies, schedule appointments, check insurances and take payments, billing, apply diagnosis codes to patient charts.
CSR/ Administration
Kentucky Interactive
12.2006 - 09.2016
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. Planned meetings and prepared conference rooms. Made copies, sent faxes and handled all incoming and outgoing correspondence. Properly routed agreements, contracts and invoices through the signature process. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. I have worked with payment processing, website management, e-government.
Coordinator/ Supervisor
Woodford Co. Board of Education
08.1999 - 12.2006
- Coordinator of the after school program, supervised employees, made schedules, payments.
Education
Business Administration -
Midway College
Midway, KYHigh School -
Woodford Co.
Versailles, KY01.2000
Skills
- Excellent computer skills Experience with Microsoft Word, Excel & Outlook FACS and MPAC I have worked with payment processing, website management, e-government, prior authorizations through insurance companies, schedule appts, check insurances and take payments Great customer Service skills
Timeline
Patient Referral Coordinator
Versailles Family Medicine
01.2023 - Current
Assembly
TMMK
07.2019 - 10.2022
Staff Support
CKMS-ARMS
08.2017 - 07.2019
Receptionist
Versailles Family Medicine
09.2016 - 07.2017
CSR/ Administration
Kentucky Interactive
12.2006 - 09.2016
Coordinator/ Supervisor
Woodford Co. Board of Education
08.1999 - 12.2006
Business Administration -
Midway College
High School -
Woodford Co.
Similar Profiles
Sarah MorrisonSarah Morrison
Medical Assistant at Versailles and Midway Family MedicineMedical Assistant at Versailles and Midway Family Medicine
Alistair SommereauAlistair Sommereau
Caissier-Contrôleur at Etablissement Public de Versailles (Château de Versailles)Caissier-Contrôleur at Etablissement Public de Versailles (Château de Versailles)
Fanan FattahFanan Fattah
Finance Assistant at UBC Global Health Initiative, Faculty of Medicine, Department of Family Medicine, University of British ColumbiaFinance Assistant at UBC Global Health Initiative, Faculty of Medicine, Department of Family Medicine, University of British Columbia
Laniyah JusticeLaniyah Justice
Babysitter at IN HOME CHILD CAREBabysitter at IN HOME CHILD CARE
John LoBuglioJohn LoBuglio
Crew Member at Raising Cane's Chicken FingersCrew Member at Raising Cane's Chicken Fingers