Charlene Salyers
Williamstown
Summary
Dynamic professional with extensive experience in customer service and medical billing, notably at Farm Bureau Scooter Arnold, Orthocincy and Neltner Billing Proven ability to enhance customer satisfaction through active listening and efficient problem resolution. Skilled in payment processing and documentation, consistently achieving timely claim submissions and improving revenue collection.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Farm Bureau Scooter Arnold
03.2023 - 10.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Processed transactions accurately over the phone or in person.
- Maintained detailed records of customer interactions.
- Taking calls that require detailed information for insuring a home, farm or land. Giving this Information the the agent for them to do and estimated amount. Also, we could insure auto insurance with the right information and regulation.
- Doing our nightly deposit for the day and closing the day and dropping the deposit off to the bank.
- Calling the list every morning to remind the customer that their insurance is due.
Medical Billing Specialist
Orthocincy Orthopaedic
03.2015 - 03.2023
- Processed and submitted medical claims to insurance companies, ensuring compliance with regulatory standards.
- Reviewed patient billing information for accuracy, identifying discrepancies and resolving issues promptly.
- Collaborated with healthcare providers to clarify coding and documentation requirements, enhancing claim approval rates.
- Trained new staff on billing systems and procedures, fostering a knowledgeable team environment.
- Became the lead over doing refunds for the insurance companies and for the patients.
- In charge doing the morning and afternoon mail and distribute them into the right inbox the the Drs., CEO, Other department Managers.
Medical Billing Specialist
Neltner Billing
08.1997 - 02.2015
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Located errors and promptly refiled rejected claims.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies. I kept the Oncology acct within 30-40 days
- Collected payments and applied to patient accounts.
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Filed and updated patient information and medical records.
- Efficiently processed refunds or adjustments for patients when necessary, ensuring accuracy and compliance with company policies.
- Participated in departmental meetings, sharing insights and ideas for improving overall medical billing efficiency and revenue generation.
Education
High School Diploma -
Grant County High
Dry Ridge, KYSkills
- Customer service
- Active listening
- Medical Billing
- Data entry
- Payment processing
- Professional telephone demeanor
- Prioritization
- Filing
- Documentation
Timeline
Customer Service Representative
Farm Bureau Scooter Arnold
03.2023 - 10.2025
Medical Billing Specialist
Orthocincy Orthopaedic
03.2015 - 03.2023
Medical Billing Specialist
Neltner Billing
08.1997 - 02.2015
High School Diploma -
Grant County High