Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles Johnson

Lexington

Summary

Experienced service leader dedicated to fostering team collaboration and driving results. Proficient in problem-solving, customer relations, and optimizing processes. Adaptable to evolving demands and consistently delivers top-notch outcomes. Recognized for strong communication skills, conflict resolution abilities, and continuous improvement efforts.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Mail Carrier

USPS
06.2023 - Current
  • Delivered mail and packages to residential and business addresses efficiently and accurately on a daily basis
  • Adapted to changing delivery routes and schedules to meet deadlines and customer needs
  • Operated company vehicle safely and in accordance with traffic laws and regulations
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution

Service Manger

Pure Country Chevrolet
10.2021 - 06.2023
  • Led a team of 10 service technicians to consistently meet and exceed performance goals
  • Oversaw the maintenance and repair of equipment, ensuring minimal downtime and maximum efficiency
  • Met with customers to discuss service needs and offer available solutions
  • Resolved customer complaints in professional and timely manner

Service Advisor

Toyota Of Ashland
12.2019 - 10.2021
  • Conduct thorough vehicle diagnostics and inspections to accurately assess maintenance and repair needs for customers.
  • Provide exceptional customer service by addressing inquiries, explaining recommended services, and ensuring satisfaction with completed work.
  • Collaborate with technicians to create detailed service estimates, outlining costs, timeframes, and necessary parts for customer approval.
  • Schedule service appointments, manage work orders, and prioritize tasks to streamline workflow and deliver prompt service.

Internet/Leasing Sales

Toyota On Nicholasville
03.2015 - 10.2019
  • Managed online inventory to ensure accurate product availability and updated pricing
  • Provided excellent customer service through online chat, email, and phone communications
  • Utilized CRM systems to track and follow up on leads, resulting in a higher conversion rate of leads to signed leases
  • Worked well in a team setting, providing support and guidance

New and Used Vehicle Sales

Fanning Toyota
04.2014 - 03.2015
  • Build and maintain strong relationships with customers to identify their needs and recommend suitable vehicles based on budget and preferences
  • Conduct test drives, negotiate prices, and close sales deals in a professional and customer-focused manner
  • Stay up-to-date on industry trends, new vehicle models, and competitors to provide customers with accurate information and enhance the overall sales experience.

Education

High School Diploma -

Paul Blazer High School
Ashland, KY
06.2013

Skills

  • Strong focus on accuracy
  • Team leadership skills
  • Analytical problem solving
  • Effective communication
  • Proficient in POS technology
  • Document management systems
  • Reliable professional commitment

Certification

  • KMA/KHSAA Sports Safety
  • Kentucky High school Athletic Association | June 2022

Timeline

Mail Carrier

USPS
06.2023 - Current

Service Manger

Pure Country Chevrolet
10.2021 - 06.2023

Service Advisor

Toyota Of Ashland
12.2019 - 10.2021

Internet/Leasing Sales

Toyota On Nicholasville
03.2015 - 10.2019

New and Used Vehicle Sales

Fanning Toyota
04.2014 - 03.2015

High School Diploma -

Paul Blazer High School

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Charles Johnson