Charles Millay
Owensboro
Summary
Results-oriented Sales Professional with a proven record of driving revenue growth and enhancing customer satisfaction. Expertise in client relationship management, sales strategy implementation, and product knowledge application. Proficient in communication, problem-solving, and time management, ensuring achievement of goals in dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Associate
Menards
06.2025 - Current
- Forklift certified
- Started manager training in my first 4 months working with the company.
- Trained new sales associates on product knowledge and sales techniques, fostering team development.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products effectively.
- Developed promotional displays that attracted customers and boosted seasonal sales performance.
Server
Darden Restaurants
04.2024 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Used good communication skills to reduce guest dissatisfaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Monitored food and beverage levels to satisfy customer needs.
Customer Service Representative
Domino's Pizza
10.2020 - 09.2024
- Answered inbound calls to handle various concerns, and help customers with placing orders.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Built trusting relationship with customers to better understand needs.
- Collaborated across departments to resolve customer-related issues.
- Handled customer inquiries, payments and service requests.
- Delivered fast and friendly service to handle questions and service complaints.
Garden Center Associate
Integrity Outdoor Living
04.2023 - 09.2023
- Enhanced garden aesthetics by replenishing plants and tools regularly.
- Facilitated customer satisfaction by assisting with oversized load transport.
- Maintained plant health through consistent watering and tailored care techniques.
- Secured equipment sales by demonstrating features and addressing customer inquiries.
- Executed special promotions, updating signage and organizing merchandise displays effectively.
- Guided customers in locating and selecting specific plants for their needs.
Sales Associate
Walmart
04.2015 - 08.2017
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Managed inventory levels, ensuring optimal stock availability and reducing discrepancies.
- Implemented visual merchandising strategies to improve product visibility and increase foot traffic.
Education
Associate in Arts (A.A.) - General Education
Owensboro Community and Technical College
Owensboro, KY05.2022
High School - General Education
Daviess County High School
KY05.2016
Skills
- Forklift certified
- Call Management
- Quality Control
- Order Processing
- Product Promotion
- Staff Training
- Calm Demeanor
- Customer Service
- Task prioritization
Accomplishments
- Awarded “Employee of the Month” in 2025.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Manager Training - 2025
- Forklift Training - 2025
Timeline
Sales Associate
Menards
06.2025 - Current
Server
Darden Restaurants
04.2024 - Current
Garden Center Associate
Integrity Outdoor Living
04.2023 - 09.2023
Customer Service Representative
Domino's Pizza
10.2020 - 09.2024
Sales Associate
Walmart
04.2015 - 08.2017
High School - General Education
Daviess County High School
Associate in Arts (A.A.) - General Education
Owensboro Community and Technical College