Charles Williams

• Drove sales planning and development to expand existing accounts and secure new clients.
• Resolved customer complaints effectively, enhancing satisfaction with sales and service.
• Maintained accurate transaction records between customers and company representatives.
• Participated in vendor negotiations for product purchases and contract terms.
• Supported sales team members in achieving growth and development objectives.
• Developed comprehensive sales plans, strategies, and goals to meet revenue targets.

Authorized pricing structures and discounts while evaluating trade-in values.

Oversaw operations across sales, service, finance, and warranty departments.

Facilitated warranty sales and assisted customers with claim filing.

Purchased inventory online and in person at auto auctions across eight states.

Cultivated customer relationships through follow-ups, resulting in repeat business and referrals.

Managed vehicle inventory and reconditioning processes to maintain quality standards.

• Provided exceptional customer service through product selection, sizing, and styling support.
• Upsold additional items based on customer preferences to drive revenue growth.
• Ensured transparency by delivering accurate pricing information for all products.
• Coordinated vehicle purchases at auctions and managed delivery logistics to the lot.
• Collaborated with sales team members to meet collective sales targets.
• Led internet sales initiatives, enhancing online customer engagement.

Oversaw daily garage operations, optimizing repair efficiency and ensuring timely inspections.

Managed customer appointment scheduling to maximize service delivery effectiveness.

Ensured completion of repairs, enhancing customer safety and satisfaction.

Monitored stock levels of parts and supplies, streamlining operational processes.

Implemented strategic initiatives that increased revenue and expanded market reach.

• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.