Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charly Jones

Lexington

Summary

Detail-oriented customer service professional adept at handling multi-line communications and catering to diverse needs. Strong ability to de-escalate issues and maintain high service standards, contributing to a positive customer experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Barista

Starbucks
07.2025 - 04.2026
  • Delivered exceptional service in fast-paced environment, managing 50+ customer interactions daily with patience and accuracy to enhance customer satisfaction.
  • Addressed customer complaints promptly and professionally, de-escalating issues to maintain customer loyalty.
  • Ensured clean, sanitized, and organized workspace, upholding company safety standards to promote a safe and welcoming environment.

Guest Advocate

Target
10.2024 - 06.2025
  • Welcomed guests and provided empathetic, high-quality patient-focused service.
  • Managed high-volume multi-line phone system, directing calls and addressing inquiries promptly.

Team member

Panera
07.2021 - 07.2024
  • Provided exceptional service in a fast-paced environment, frequently handling 50+ customer interactions daily with patience and accuracy.
  • Managed multi-line phone calls, effectively taking messages, resolving issues, and directing calls to appropriate departments to enhance customer communication.
  • Processed complex catering orders with strong attention to detail, achieving zero errors in final delivery to ensure client satisfaction.

Education

High School Diploma -

Henry Clay Highschool
Lexington, KY
05-2023

Skills

  • Hospitality service expertise
  • Customer service
  • Patient interaction
  • Attention to detail
  • Reliability/Accuracy
  • Team collaboration
  • Communication skills
  • Confidentiality and compliance

Certification

Basic Life Support (BLS) Provider, American Heart Association, 08/01/25, 08/31/27

Timeline

Barista

Starbucks
07.2025 - 04.2026

Guest Advocate

Target
10.2024 - 06.2025

Team member

Panera
07.2021 - 07.2024

High School Diploma -

Henry Clay Highschool
Charly Jones