Chase Goodlett
Lawrenceburg
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Central Bank & Trust
03.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
City National Bank
05.2024 - 02.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Asset Protection Associate
Kroger
01.2022 - 05.2024
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
Asset Protection Associate
Walmart
08.2016 - 04.2019
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
Education
Anderson County High School
Lawrenceburg, KY05-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
Timeline
Customer Service Representative
Central Bank & Trust
03.2025 - Current
Customer Service Representative
City National Bank
05.2024 - 02.2025
Asset Protection Associate
Kroger
01.2022 - 05.2024
Asset Protection Associate
Walmart
08.2016 - 04.2019
Anderson County High School
Similar Profiles
DANA HOLMESDANA HOLMES
Cash Management Specialist at Central Bank & TrustCash Management Specialist at Central Bank & Trust
Hunter StinesHunter Stines
Customer Service Representative at Central Bank & Trust CoCustomer Service Representative at Central Bank & Trust Co
Makenzie GreenMakenzie Green
Teller at Central Trust BankTeller at Central Trust Bank
Timothy Alex ThompsonTimothy Alex Thompson
Family Service Counselor at Services Corporation InternationalFamily Service Counselor at Services Corporation International
Debbie Guinn`Debbie Guinn`
Private Caregiver at Karen Snoddy Westbrook ReevesPrivate Caregiver at Karen Snoddy Westbrook Reeves