Chelsea Nieves
Lexington
Summary
Systems operations professional with proven track record of optimizing and overseeing complex systems. Skilled in strategic planning and process improvement, consistently enhancing operational efficiency. Known for strong team collaboration and adaptability to changing needs, ensuring reliable and effective results.
Overview
11
11
years of professional experience
Work History
Systems & Operations Manager
Proliferation Marketing
02.2025 - Current
- Streamlined operational processes to enhance efficiency and reduce downtime across multiple systems.
- Led cross-functional teams to implement system upgrades, improving performance and reliability.
- Developed training programs for staff on new technologies, increasing team competency and productivity.
- Analyzed system performance metrics to identify opportunities for improvement and cost reduction strategies.
- Oversaw daily operations, ensuring alignment with organizational goals and compliance standards.
- Established best practices for system maintenance, enhancing overall operational integrity and security.
- Mentored junior staff in operational procedures, fostering a culture of continuous learning and improvement.
- Championed continuous improvement efforts, staying abreast of industry trends and emerging technologies to maintain a competitive edge in systems operations management.
- Conducted thorough system audits, identifying areas for improvement and developing actionable recommendations for optimization.
Senior Analyst
Fanatics
05.2015 - 02.2025
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
Education
Bachelor of Science - Business Administration
Pensacola State College
Pensacola, FLSkills
- Data analysis
- Client relationship management
- Performance monitoring
- Advanced Excel
- Data center operations
- Incident management
- Security management
- Planning and implementation
- Project planning and development
- Operational efficiency
Timeline
Systems & Operations Manager
Proliferation Marketing
02.2025 - Current
Senior Analyst
Fanatics
05.2015 - 02.2025
Bachelor of Science - Business Administration
Pensacola State College