Chelsea Wilhelm
Administrative Assistant
Louisville
Summary
Organized Executive Administrative Assistant known for high productivity and efficiently completing tasks. Specialize in time management, confidential document handling, and advanced Microsoft Office skills. Excel in communication, problem-solving, and adaptability, ensuring seamless office operations and support for executive teams.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Human Resources Assistant (Temporary Position)
TARC
Louisville
07.2025 - Current
- Process and verify employee timekeeping data daily to ensure precise payroll execution, including calculation of overtime, vacation, and sick leave accruals.
- Manage and update employee records, including new hires, transfers, terminations, role changes, and merit increases, ensuring accuracy across HR systems.
- Process weekly and/or biweekly payroll data, including ADP file preparation, reconciliation, overtime, deductions, and exceptions, ensuring strict adherence to federal and company regulations.
- Assist in departmental budget tracking by processing invoices, reconciling expenses, and generating financial reports.
- Serve as a point of contact for employee inquiries regarding benefits, payroll, and HR policies, maintaining confidentiality and professional communication standards.
Title Clerk (Temporary Position)
Oldham County Fiscal Court
La Grange
01.2025 - 07.2025
- Processed vehicle titles and registrations for residents in Oldham County.
- Assisted customers with inquiries regarding title documentation requirements.
- Maintained accurate records of title transactions using county-specific software.
- Collaborated with local agencies to resolve title-related issues efficiently.
- Educated residents on the steps needed for successful title transfers.
- Coordinated with finance departments to manage fees associated with title services.
- Implemented filing systems for easy access to historical title records.
- Processed applications for new titles, transfers and duplicate titles.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
Benefit Representative Chat Specialist III
HealthEquity
Louisville
01.2020 - 01.2025
- Provided real-time support to members via chat platforms regarding Medicare, Medicaid, HSA/FSA accounts, and reimbursement programs.
- Guided members through claims submissions, fund allocations, and coverage questions.
- Reviewed and processed benefit claims accurately, updating and maintaining employer and member profiles in CRM systems.
- Conducted user education sessions to help members navigate online portals and resources, improving self-service adoption and satisfaction.
- Documented interactions and escalations, maintaining data integrity and compliance with internal recordkeeping standards.
Warehouse Operations Supervisor
Ebay Enterprise
Shepherdsville
01.2016 - 12.2019
- Managed recruitment processes for diverse positions across multiple departments.
- Created job postings for open positions through internal networks or external sources such as newspapers or online job boards.
- Participated in career fairs to promote organization's employment opportunities.
- Managed onboarding process for new hires including orientation sessions and paperwork completion.
- Provided guidance to employees on personnel issues such as performance management, disciplinary actions, employee relations and policy interpretation.
- Coordinated with payroll department to ensure accurate processing of wages and deductions.
- Conducted exit interviews with departing employees.
- Developed strategies to improve morale among staff members through recognition programs or team-building events.
- Maintained records of employee benefits programs including health insurance, vacation time and 401.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Maintained human resources records by processing applications and resumes.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Trained and mentored new team members on operational procedures.
- Ensured compliance with all relevant health and safety regulations within the workplace environment.
- Conducted performance evaluations to assess employee strengths and areas for improvement
Education
Associates - In Sciences, Biology
Brown College
KentuckySkills
- Microsoft Office Suite/Word
- Excel/PowerPoint/Outlook/Publisher
- Google Workspace (all)
- Salesforce/CRM
- Payroll Processing
- Timekeeping
- Benefits Administration
- FMLA/HSA/FSA/Health Insurance Knowledge
- Calendar & Schedule Management
- Onboarding
- Employee Records Management/Data Entry
- Recordkeeping
- Document Management
- Event Coordination/Catering
- Meeting Planning
- Professional Verbal & Written Communication
- Phone and Chat Support
- Confidential Information Handling
- Time Management
- Payroll Administration
- Employee Record Management
- Financial Reporting
- Compensation and Benefits
- Logistics and schedule management
- Accounting
- Human resources management (HRM)
- Invoice processing
Languages
Spanish
Limited
Korean
Elementary
French
Beginner
Javanese
Beginner
Certification
- SRNA - State Registered Nurse Assistant
Affiliations
- Volunteer work; walkathons, graffiti removal, environmental clean ups, forums.
Timeline
Human Resources Assistant (Temporary Position)
TARC
07.2025 - Current
Title Clerk (Temporary Position)
Oldham County Fiscal Court
01.2025 - 07.2025
Benefit Representative Chat Specialist III
HealthEquity
01.2020 - 01.2025
Warehouse Operations Supervisor
Ebay Enterprise
01.2016 - 12.2019
Associates - In Sciences, Biology
Brown College