Chelsea Zeilman
Louisville
Summary
Dynamic professional with a proven track record in directing and managing large-scale operations, consistently achieving success through strategic planning and execution. Expertise in implementing innovative solutions that enhance productivity and operational effectiveness. Recognized for fostering collaboration among teams and adapting to evolving business needs, ensuring alignment with organizational goals. Committed to driving continuous improvement and delivering exceptional results in fast-paced environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Therapy Operations
Baptist Health Rehabilitation Hospital Encompass Health
03.2024 - Current
- Opened a joint-venture 40 bed inpatient rehabilitation hospital
- Created and oversaw operational efficiency, streamlining workflows across multiple departments.
- Analyzed performance metrics to identify areas for improvement in rehabilitation services.
- Directed strategic initiatives to enhance patient care and rehabilitation outcomes.
- Implemented staff training programs to improve service delivery and team performance.
- Fostered a culture of continuous improvement through regular feedback and coaching sessions.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Therapy Manager of Spinal Cord Unit
Encompass Health Cardinal Hill Rehabilitation Hospital
05.2020 - 03.2024
- Collaborated with physicians and healthcare providers to create comprehensive treatment plans tailored to patient needs.
- Led Spinal Cord unit in obtaining disease-specific care certification from The Joint Commission for Spinal Cord Injury.
- Led the team to a successful triennial TJC survey for the hospital.
- Accepted into and completed the Developing Future Leaders Program at Encompass Health.
- Obtained Clinical Specialist III in Leadership.
- Covered as case manager on Spinal Cord and Medical Units in 2023, with a good understanding of discharge planning
- Optimized resource utilization by coordinating schedules, equipment, and facility usage among therapy staff.
- Fostered a positive workplace atmosphere that encouraged collaboration, innovation, and high-quality patient care delivery across therapy services areas.
- Led therapy department, ensuring compliance with regulatory standards and enhancing patient care quality.
Therapy Manager of General Rehab, Spinal Cord and Northeast Units
Encompass Health Cardinal Hill Rehabilitation Hospital
05.2018 - 05.2020
- Oversaw team of 80 therapists.
- Obtained Clinical Specialist I in Neuro.
- Maintained therapy hours per patient day, therapy intensity, and managed labor
- Maintained up-to-date knowledge of best practices in the field through continuous professional education and training opportunities.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Occupational Therapist
Spinal Cord Unit
06.2016 - 05.2018
- Developed individualized treatment plans for patients with spinal cord injuries to enhance functional independence.
- Conducted thorough assessments of patient needs, identifying goals for rehabilitation progress tracking.
- Provided interventions and treatments to improve patient abilities to perform daily activities, manage symptoms and prevent injury.
Occupational Therapist
Float
05.2015 - 06.2016
- Competently covered caseloads on 6 different inpatient units throughout hospital, including subacute rehab, and home health.
- Conducted thorough evaluations to assess patient needs, functional limitations, and potential for improvement.
- Adapted environments by making changes to patient homes, workplaces and school environments to promote safety, independence and participation.
Education
Master of Science - Occupational Therapy
Spalding University
Louisville, Kentucky03.2015
Bachelor of Arts - Communication Studies
Eastern Kentucky University
Richmond, Kentucky12.2011
Skills
- Collaborative networking abilities
- Organizational strategy development
- Charismatic leader
- Legal and regulatory compliance
- Guiding professional development
- Clear and concise communication
- Decision-making
- Visionary leadership
Certification
- Licensed Occupational Therapist License # 163511 Current (exp 2026-10)
- Deep Physical Agent Modalities Certified Obtained 2015-08
Timeline
Director of Therapy Operations
Baptist Health Rehabilitation Hospital Encompass Health
03.2024 - Current
Therapy Manager of Spinal Cord Unit
Encompass Health Cardinal Hill Rehabilitation Hospital
05.2020 - 03.2024
Therapy Manager of General Rehab, Spinal Cord and Northeast Units
Encompass Health Cardinal Hill Rehabilitation Hospital
05.2018 - 05.2020
Occupational Therapist
Spinal Cord Unit
06.2016 - 05.2018
Occupational Therapist
Float
05.2015 - 06.2016
Bachelor of Arts - Communication Studies
Eastern Kentucky University
Master of Science - Occupational Therapy
Spalding University
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