Chelsey McConnell
Shepheardsville
Summary
I would like to establish myself in a stable, long term position where I can use my previous customer service experience and grow my skill set.
Professional leader ready to drive team success and exceed objectives. Proven track record in team collaboration, strategic planning, and problem-solving. Known for strong communication skills, adaptability, and reliability. Equipped to foster productive and positive work environment while meeting changing demands.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Leader
Everise
08.2024 - Current
- Supervised staff performance, providing training and mentorship to ensure adherence to operational protocols.
- Conducted regular audits of processes, ensuring compliance with industry standards and regulatory requirements.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Everise, Champion
07.2022 - Current
- Handled inbound calls for brokers looking up key information
- Responsible for maintaining PII information
- Directing some inbound calls to other areas in the center
Billing Specialist
Spectrum
12.2017 - 07.2018
- Handled inbound calls for billing questions, while processing payments
- Responsible for payment, directing customers to other area if needed
Cashier
Kroger
10.2014 - 11.2015
- Handled all money for gas purchases such as sales, returns & credit card processing
- Preformed closure procedures for gas island including reconciliation of sales and transaction batching
- Resolved customer complaints in a timely and satisfactory manner
Cashier
McDonalds
02.2014 - 08.2014
- Handled money for customer transactions, while effectively keying orders into the Order System.
- Responsible for keeping dining area and restrooms clean
- Proficiently ran the drive-thru on a regular basis, simultaneously taking orders, and completing orders
Picker/Packer
Amazon
11.2013 - 12.2013
- Quickly picked products for customer orders and prepared them for packing and shipping in a warehouse environment
- Working during the peak seasons for Thanksgiving and Christmas
Cashier
Taco Bell
02.2012 - 12.2013
- Proficiently ran the drive-thru and front counter
- Handled money for customer transactions
- Responsible for keeping dining area and restrooms clean
Education
High School Diploma -
North Bullitt
01.2013
Skills
- Customer service experience
- Works well with minimal supervision
- Cash handling Skills
- Extensive Problem solving capability
- Proficient in Microsoft Office
- Exceptional Multi-tasking
- Detail Oriented
- Fast pace
Certification
- Accelerator program
- 2023-08-24
Timeline
Team Leader
Everise
08.2024 - Current
Everise, Champion
07.2022 - Current
Billing Specialist
Spectrum
12.2017 - 07.2018
Cashier
Kroger
10.2014 - 11.2015
Cashier
McDonalds
02.2014 - 08.2014
Picker/Packer
Amazon
11.2013 - 12.2013
Cashier
Taco Bell
02.2012 - 12.2013
High School Diploma -
North Bullitt
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