Chelsie Woosley
Lancaster
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Waffle House. Proven ability to enhance guest engagement and order accuracy, resulting in improved customer satisfaction. Adept at team collaboration and cash handling, consistently delivering results in fast-paced environments. Committed to quality control and operational excellence.
Overview
2027
2027
years of professional experience
Work History
Server
Waffle House
- Delivered exceptional customer service in fast-paced dining environment.
- Operated POS system accurately for order processing and payments.
- Maintained cleanliness and organization of dining area and kitchen.
- Assisted team members during peak hours, ensuring smooth workflow.
- Trained new servers on policies, procedures, and customer service standards.
- Resolved customer complaints efficiently, enhancing overall satisfaction levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Delivery Driver
Door Dash
Danville, KY
01.2024 - Current
- Delivered food orders efficiently, ensuring timely arrival and customer satisfaction.
- Navigated various routes using GPS technology to optimize delivery times.
- Communicated effectively with customers regarding order status and any changes.
- Maintained vehicle cleanliness and operational readiness for consistent performance.
- Coordinated with restaurant partners to ensure accurate order fulfillment.
- Recorded delivery data accurately for reporting and process improvement initiatives.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Delivery Driver
Spark
Danville, KY
01.2025 - 01.2026
Online Grocery Associate
Walmart
Danville, KY
10.2019 - 11.2019
- Assisted customers with online grocery orders, ensuring accuracy and timely fulfillment.
- Operated scanning equipment for inventory management and order processing.
- Maintained cleanliness and organization in work area to meet safety standards.
- Collaborated with team members to enhance order picking efficiency and customer satisfaction.
- Adapted to changing priorities in fast-paced environment, demonstrating flexibility in task execution.
- Implemented best practices for packaging and delivery to optimize overall order quality.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Loaded and unloaded orders at customer's homes or locations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Production Team Lead
Resource MFG- ZF, Marshall, Illinois
Georgetown, KY
07.2014 - 03.2019
- Oversee daily production operations, ensuring compliance with safety and quality standards.
- Train and mentor team members on effective manufacturing processes and equipment usage.
- Implement process improvements to enhance workflow efficiency and reduce downtime.
- Coordinate production schedules to meet project deadlines while optimizing resource allocation.
- Facilitate communication between management and team members to ensure alignment on objectives.
- Collaborated with cross-functional teams to optimize workflows, resulting in increased productivity levels.
- Boosted morale, fostering a positive work environment through open communication and supportive leadership practices.
- Planned, scheduled, and delegated daily work to team of employees.
- Guided employees toward professional growth opportunities, encouraging ongoing skill development and career progression within the organization.
- Mitigated safety hazards by conducting thorough risk assessments and implementing necessary precautions.
Sales Associate
Walmart
Danville, KY
06.2011 - 06.2013
- Assisted customers in locating products and provided information on promotions
- Maintained organized merchandise displays to enhance product visibility
- Processed transactions efficiently using point-of-sale systems
- Collaborated with team members to achieve daily sales targets
- Handled customer inquiries and resolved complaints promptly
- Participated in inventory management by restocking shelves regularly
- Trained new associates on sales practices and store policies
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Casey County High School
Liberty, KY06-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Safe food handling
- Team collaboration
- Order accuracy
- Supply restocking
- Quality control
Timeline
Delivery Driver
Spark
01.2025 - 01.2026
Delivery Driver
Door Dash
01.2024 - Current
Online Grocery Associate
Walmart
10.2019 - 11.2019
Production Team Lead
Resource MFG- ZF, Marshall, Illinois
07.2014 - 03.2019
Sales Associate
Walmart
06.2011 - 06.2013
Server
Waffle House
High School Diploma -
Casey County High School