Cheri Archer
Benton
Summary
Dynamic Assistant Manager with a proven track record at Murphy USA, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and staff training. Skilled in money handling, ensuring accurate financial reporting and minimizing discrepancies, while fostering a positive work environment that promotes collaboration and growth.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Murphy USA
06.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Cash Express, LLC
05.2023 - 06.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Cashier
Home Depot
01.2023 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Shift Supervisor
Fivestar
02.2019 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Cashier
Minitmartstores
01.2016 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma -
Marshall County High School
Benton, KY05.2016
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
- Task delegation
- Conflict resolution
- Employee scheduling
Timeline
Assistant Manager
Murphy USA
06.2024 - Current
Assistant Manager
Cash Express, LLC
05.2023 - 06.2024
Cashier
Home Depot
01.2023 - 05.2023
Shift Supervisor
Fivestar
02.2019 - 01.2023
Cashier
Minitmartstores
01.2016 - 01.2020
Diploma -
Marshall County High School
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