Cheri Calhoun
Owensboro
Summary
Compassionate radiology technician specializing in patient education, safety compliance, and effective communication. Committed to enhancing patient care and ensuring high-quality diagnostic imaging.
Overview
3
3
Certifications
9
9
years of professional experience
Work History
Radiology Technician
Gateway Urgent Care
Owensboro
06.2017 - Current
- Operated imaging equipment to capture high-quality radiographic images.
- Maintained patient records and ensured confidentiality of sensitive information.
- Educated patients on procedures and answered questions regarding radiology services.
- Managed inventory of imaging supplies and reported shortages to supervisors.
- Ensured compliance with safety protocols and radiation protection standards.
- Trained new staff on radiology procedures and equipment usage at Gateway Urgent Care.
- Monitored patients during examinations to ensure their safety and comfort.
- Adhered strictly to safety protocols when using radiation sources such as X-rays or CT scanners.
- Worked collaboratively with physicians, nurses, technologists and other healthcare professionals.
- Kept up-to-date on new technologies related to radiology.
- Instructed patients on how to properly position themselves for the best possible image results.
- Explained examination processes and answered questions from patients in a professional manner.
- Performed diagnostic imaging procedures such as X-ray, fluoroscopy and computed tomography scans.
- Reviewed patient history information prior to conducting exams or treatments.
- Ensured that all necessary supplies were available prior to beginning an exam or treatment session.
- Verified type of radiology procedure prior to exams using HIPAA guidelines for two identifiers.
- Conducted laboratory tests related to imaging procedures such as urinalysis or blood work.
- Documented patient care activities accurately in electronic health record systems.
- Positioned patients properly for scans and procedures, calmly giving instructions on when to stay still to optimize scans.
- Generated precise images of target body areas to aid physicians in diagnosing patients' issues.
- Offered assistance in dressing or changing seriously ill, injured and disabled patients.
- Fostered relationships with patients to minimize anxiety and distress and enhance cooperation.
- Utilized mobile imaging and x-ray equipment in trauma centers, operating rooms, emergency rooms, and patient bedsides.
- Reset examination rooms between appointments by cleaning surfaces and restocking supplies.
- Maintained currency on radiologic technology and made recommendations to leadership regarding equipment updates and replacements.
- Provided assistance to physicians and other technologists during complex procedures.
- Completed general administrative tasks to support radiology department.
- Performed basic maintenance duties on imaging equipment such as cleaning parts or replacing filters.
- Provided technical guidance and assistance to students, residents, fellows and other medical personnel.
- Calibrated radiation therapy machines and checked them regularly for accuracy.
- Assisted radiologists in performing interventional radiology procedures including biopsies, aspirations, catheter placements and therapeutic treatments.
- Maintained records of quality control tests conducted on imaging equipment.
- Collaborated with medical staff to coordinate patient care and workflow efficiency.
- Assisted physicians in diagnosing conditions through accurate image interpretation.
- Greeted visitors and directed them to appropriate personnel.
- Managed multi-line phone system for incoming calls and inquiries.
- Scheduled appointments and coordinated meetings for staff members.
- Maintained organized front desk area and ensured supplies were stocked.
- Processed incoming and outgoing mail efficiently and accurately.
- Assisted clients with completing forms and navigating office procedures.
- Provided excellent customer service to enhance visitor experience.
- Collaborated with team members to improve reception workflow efficiency.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Responded to inquiries and room requests made online, by phone, and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Input customer data into reservation systems and updated to reflect room changes.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Handled sensitive information in a confidential manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Coordinated maintenance requests for office equipment and facilities.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Education
Associate of Science - Radiology
Owensboro Community And Technical College
Owensboro, KY05-2017
Skills
- Radiographic imaging
- Patient education
- Safety compliance
- Equipment calibration
- Electronic health records
- Inventory management
- Diagnostic imaging procedures
- Patient care coordination
- Technical assistance
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Customer service
- Orthopedic imaging
- Pediatric radiology
- Documentation and reporting
- Radiation safety
- Radiation protection
- Patient positioning
- Radiology techniques
- Radiographic positioning
- Verbal and written communication
- Patient safety
- Equipment positioning
- Critical thinking
- HIPAA
- Patient support
Certification
The American Registry of Radiologic Technologist License
Timeline
Radiology Technician
Gateway Urgent Care
06.2017 - Current
Associate of Science - Radiology
Owensboro Community And Technical College