Cheridan Logsdon
Louisville
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Sales Associate
Sleep Number Corporation
01.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Generated personal sales to meet or exceed established sales goals.
Front End Manager/Server
Dasha Barbour’s
08.2022 - 08.2023
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
- Increased sales during off-peak hours by creating and promoting special offers.
Beauty Advisor/Key-holder
Sally Beauty
05.2021 - 04.2022
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
Key-holder
The Fragrance Outlet
12.2020 - 04.2021
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Customer Service Associate
Kroger
05.2020 - 02.2021
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Arts - Business Administration
Kentucky State University
Frankfort, KYAdvanced Diploma -
Pleasure Ridge Park High School
06.2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Problem-solving
- Excellent people skills
- Exceptional customer service
- Money handling
- Store opening and closing
- Product sales
- Adapt to diverse groups
- Inventory tracking
- Merchandise display
- Brand promotion
Certifications & Leadership
- Microsoft Office Industry Certified (Word, PowerPoint & Excel)
- Entrepreneurship Certification
- Fall 2019 Initiate of the Beta Zeta Chapter of Alpha Kappa Alpha Sorority, Incorporated.
- League 24 Presidential Ambassador – Inaugural Cohort
Timeline
Sales Associate
Sleep Number Corporation
01.2024 - Current
Front End Manager/Server
Dasha Barbour’s
08.2022 - 08.2023
Beauty Advisor/Key-holder
Sally Beauty
05.2021 - 04.2022
Key-holder
The Fragrance Outlet
12.2020 - 04.2021
Customer Service Associate
Kroger
05.2020 - 02.2021
Bachelor of Arts - Business Administration
Kentucky State University
Advanced Diploma -
Pleasure Ridge Park High School
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