CHEYENNE DILLANDER
Payneville
Summary
Professional communicator and coordinator with strong background in emergency response and crisis management. Demonstrates exceptional skills in multitasking, quick decision-making, and maintaining composure under pressure. Highly reliable, adaptable, and committed to team collaboration and seamless operations. Strong proficiency in various dispatch and communication systems, coupled with proactive approach to problem-solving and support.
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
Property Manager
The Wells
Brandenburg
05.2025 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
Police Dispatcher
University of Louisville Police
Louisville
04.2023 - 12.2023
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
Call Center Representative
Aptiva Health
Louisville
12.2022 - 04.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Improved patient satisfaction by efficiently handling inbound calls and addressing their medical concerns.
Call taker
Metrosafe 911
Louisville
04.2022 - 10.2022
- I update previous cads when needed.
- I transfer officers to the correct channel when they call into dispatch.
- Ensured consistency in call-taking procedures through thorough adherence to department protocols and guidelines.
- Expedited resolution of non-emergency calls by directing callers to the appropriate department or agency for assistance.
- Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.
- Reduced call hold times by efficiently managing call volumes during peak hours and maintaining focus on task prioritization.
Dispatcher
Bullitt county 911
Shepherdsville
01.2019 - 04.2022
- Coordinated emergency responses for various incidents across Bullitt County.
- Monitored radio communications to relay critical information to first responders.
- Managed incoming calls, assessing urgency and dispatching appropriate services.
- Maintained detailed logs of all calls and responses for accurate record keeping.
- Collaborated with law enforcement and fire departments during emergency situations.
- Utilized mapping software to provide precise directions to responders on-site.
- Trained new dispatchers on protocols, systems, and communication procedures.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
Unloader
Amazon
Shepherdsville
06.2016 - 11.2019
- Unloaded packages from delivery trucks using safety equipment and proper techniques.
- Sorted incoming items based on size, weight, and destination for efficient placement.
- Operated handheld devices to scan barcodes and track inventory status accurately.
- Inspected items for damage and reported discrepancies to supervisors promptly.
- Assisted in training new employees on unloading procedures and safety protocols.
- Loaded and unloaded packages from loading dock to trucks.
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
- Utilized material handling equipment including forklifts, hand trucks, and pallet jacks.
Education
Certificate - Emergency Medical Technician
Elizabethtown Community And Technical College
Elizabethtown, KY 01.2019 - 06.2019
Bullitt Central High School
Shepherdsville, KYSkills
- Public safety awareness
- Data entry
- Information gathering
- Typing speed
- Multi-line phone system
- Customer service & conflict resolution
- Team coll
- Records maintenance
- Teamwork
- Problem-solving
- Prioritizing situations
- Listening skills
- Critical thinking
- Excellent communication
Timeline
Property Manager
The Wells
05.2025 - Current
Police Dispatcher
University of Louisville Police
04.2023 - 12.2023
Call Center Representative
Aptiva Health
12.2022 - 04.2023
Call taker
Metrosafe 911
04.2022 - 10.2022
Dispatcher
Bullitt county 911
01.2019 - 04.2022
Certificate - Emergency Medical Technician
Elizabethtown Community And Technical College
01.2019 - 06.2019
Unloader
Amazon
06.2016 - 11.2019
Bullitt Central High School