Cheyenne Elrod
Louisville
Summary
Certified pharmacy technician team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Certified Pharmacy Technician
PharMerica
Louisville
10.2024 - Current
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Performed administrative duties such as data entry and answering phones.
- Established and updated patient profiles, medications and insurance details.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Verified accuracy of patient information on prescription orders.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
Lead Daycare Teacher
St. Matthews Child Development Center
Louisville
11.2023 - 10.2024
- Provided a safe and nurturing environment for students, fostering a sense of belonging and promoting social-emotional development.
- Established clear expectations for behavior and managed classroom effectively, resulting in a well-disciplined learning environment.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Established positive relationships with students and families.
- Developed positive relationships with parents, resulting in increased parental involvement and support for their child''s education.
Certified Pharmacy Technician
Kroger
06.2020 - 02.2024
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Education
High School Diploma -
Waggener High School
Louisville, KY 08.2017 - 05.2021
Skills
- Time Management
- Data Entry
- Attention to Detail
- Multitasking
- Excellent Communication
- Problem-solving skills
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Filling Prescriptions
- Insurance Verification
- Updating medication histories
Timeline
Certified Pharmacy Technician
PharMerica
10.2024 - Current
Lead Daycare Teacher
St. Matthews Child Development Center
11.2023 - 10.2024
Certified Pharmacy Technician
Kroger
06.2020 - 02.2024
High School Diploma -
Waggener High School
08.2017 - 05.2021