Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheyenne Foster

Madisonville

Summary

Experienced with client relationship management, key to success in account roles. Utilizes strategic communication and problem-solving to enhance client satisfaction. Track record of delivering tailored solutions and maintaining strong client retention.

I also have a solid background in managing client relationships and delivering tailored solutions. Successfully supported multiple accounts, ensuring client satisfaction and retention. Demonstrated effective communication and problem-solving skills to meet and exceed client expectations.

Overview

13
13
years of professional experience

Work History

Account Representative

America's Car-Mart
05.2023 - Current
  • Managed collections process to ensure timely payments and minimize delinquencies.
  • Resolved customer inquiries and disputes efficiently to maintain positive relationships.
  • Utilized CRM software to track account status and follow up on outstanding balances.
  • Analyzed customer data to identify trends and optimize collection efforts effectively.
  • Processed payments and contracts on accounts.
  • Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
  • Handled 300 outbound and inbound calls daily with goal of collecting owed debt.
  • Negotiated to collect balance in full.
  • Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.

Customer Service Associate

Lowe's Home Improvement
12.2021 - Current
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Keep records pertaining to purchases, sales, and requisitions
  • Inventory stock and reorder when inventories drop to specified levels
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Calculate total payments received during a time period, and reconcile this with total sales.
  • Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately

Key Holder

Claire's
06.2021 - Current
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Keep records pertaining to purchases, sales, and requisitions
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Money handling

Secretary/Receptionist

Madisonville Community College
05.2019 - Current
  • Coordinated office operations to ensure efficient workflow and timely communication.
  • Assisted in preparation of reports and presentations, ensuring accuracy and adherence to deadlines.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Entered data into system and updated customer contacts with information to keep records current.

Cashier/Customer Service

Kroger Stores
02.2018 - 11.2018
  • Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
  • Assisted in training new cashiers on operational procedures and customer service excellence.
  • Resolved customer inquiries and concerns promptly, fostering positive shopping experiences.
  • Provided feedback to management on process improvements to enhance operational efficiency at checkout stations.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Shift Supervisor

TACO JOHNS
09.2012 - 03.2017
  • Monitor sales staff performance to ensure that goals are met.
  • Hire, train, and evaluate personnel.
  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Keep records pertaining to purchases, sales, and requisitions.
  • Inventory stock and reorder when inventories drop to specified levels

Education

Associates - business

Madisonville Community College
Madisonville, KY
05.2018

Skills

  • Customer engagement
  • CRM proficiency
  • Customer relationship management
  • Account management
  • Goal oriented
  • Sales proficiency

Timeline

Account Representative

America's Car-Mart
05.2023 - Current

Customer Service Associate

Lowe's Home Improvement
12.2021 - Current

Key Holder

Claire's
06.2021 - Current

Secretary/Receptionist

Madisonville Community College
05.2019 - Current

Cashier/Customer Service

Kroger Stores
02.2018 - 11.2018

Shift Supervisor

TACO JOHNS
09.2012 - 03.2017

Associates - business

Madisonville Community College

Similar Profiles

CREATE PROFILE
Cheyenne Foster